Be the next big change > Dassault Systèmes

Be the Next Game Changer

DELMIA Technical Support

India, MH, Pune
Regular
12/12/2022
530928

Imagine New Horizons

We are seeking a resource in our Technical Support team. We have key mission to support our Customers globally.

What will your job be?

  • Assist Customers/Partners to troubleshoot and resolve issues involving various DASSAULT Systemes products.
  • Respond immediately in case of Customer Crisis situations
  • Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
  • Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
  • Create Knowledge capitalization content on key technical topics

The Challenges ahead

  • Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
  • Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
  • Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity

Your key success factors

  • B.E., B.Tech from premier institutions with good academic track records 60% through out in all academics with NO GAPS
  • Work experience of 2-4 years on the DELMIA Industrial Engineering (Digital Manufacturing) with  knowledge of DELMIA Process Planning, DELMIA Machining, Manufacturing Simulation, Assembly Process Planner on 3DEXPERIENCE.
  • Exposure to DELMIA Ergonomics, Robotic Simulation, Plant Simulation, PLM operations and concepts is an added advantage
  • Good English communication skills, both written and verbal required
  • Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
  • Ability to work in a fast paced dynamic environment

 

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Join Dassault Systèmes, The 3DEXPERIENCE Company Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 20,000 talented professionals.