Be the Next Game Changer
DELMIA Technical Support
India, MH, Pune
Regular
12/12/2022
530928
Imagine New Horizons
We are seeking a resource in our Technical Support team. We have key mission to support our Customers globally.
What will your job be?
- Assist Customers/Partners to troubleshoot and resolve issues involving various DASSAULT Systemes products.
- Respond immediately in case of Customer Crisis situations
- Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
- Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
- Create Knowledge capitalization content on key technical topics
The Challenges ahead
- Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
- Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
- Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity
Your key success factors
- B.E., B.Tech from premier institutions with good academic track records 60% through out in all academics with NO GAPS
- Work experience of 2-4 years on the DELMIA Industrial Engineering (Digital Manufacturing) with knowledge of DELMIA Process Planning, DELMIA Machining, Manufacturing Simulation, Assembly Process Planner on 3DEXPERIENCE.
- Exposure to DELMIA Ergonomics, Robotic Simulation, Plant Simulation, PLM operations and concepts is an added advantage
- Good English communication skills, both written and verbal required
- Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
- Ability to work in a fast paced dynamic environment
Join Dassault Systèmes, The 3DEXPERIENCE Company Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 20,000 talented professionals.