Be the next big change > Dassault Systèmes

Be the Next Game Changer

DELMIA Apriso User Success Engineering Senior Manager

Poland, Krakow

Imagine new horizons... 
Dassault Systèmes, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 200,000 customers in 12 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. 

You have dreams? You enjoy a challenge? Here at Dassault Systèmes, we empower people with passion to change the world and create future. Let’s open new horizons together with the power of 3DEXPERIENCE virtual universes!


What will your role be?

•    Managing a team of professional technical supporters of Dassault Systemes products (DELMIA Apriso, DELMIA Ortems) 
•    Maintain communication with project and product managers on the customers side in English
•    Manage capacity and availability of the resources in order to satisfy committed performance of technical support services
•    Manage escalations and put in place corrective plans
•    Work collaboratively with managers of other departments in order to improve the product and services
•    Develop talents and supervise professional evolution of the managed resources



Your key success factors: 

•    Bachelor/Master's degree in the related field, preferably in Computer Science
•    Customer orientation and high personal culture
•    Good communication and influential skills
•    Experience in people management (small teams and bigger as well)
•     “Can do attitude” and consultancy approach
•    Knowledge of relational databases, WEB Server/Browser technologies (HTML, CSS, JavaScript) 
•    Fluent English is a must

Nice to have, but not necessary: 
•    MES/MOM experience
•    Working experience in software development or on a similar position
•    Project or product management experience 


Why is it worth joining us:

•    Opportunity to work for the second biggest software company in Europe.
•    Attractive salary, proportional to the demonstrated skills and experience.
•    Multinational work environment.
•    Internal and external trainings, participation in conferences.
•    Private health care with dental, life Insurance and additional benefits (Multisport, a parking spot, integration events, flexible working hours, PPE – pracownicze program emerytalne).


DELMIA Logo > Dassault Systèmes

DELMIA helps industries and service providers connect the virtual and real worlds of global operations to re-imagine business for achieving sustainable excellence and delivering orchestration across value networks.