Be the Next Game Changer
Customer Support Engineer - ENOVIA / 3DEXPERIENCE
Imagine New Horizons...
Dassault Systèmes, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 250,000 clients in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow
What will your job be?
- As a Technical Support Engineer, you will provide technical support to resellers and end users of our DS PLM product suite of ENOVIA V6 / ENOVIA 3DEXPERIENCE
- Provide guidance regarding deployment and migration for key customer projects and optimized use of our products continuous monitoring of defects and tracking of each customer problem (Cloud and On Premise) via our bug tracking system until resolution with confirmation and validation of every solution provided to the customer from Technical Support
- Develop documentation to share knowledge and capitalize upon the customer experience
- Create articles, technical briefs, FAQ's within our Knowledge Base regarding product functionality, usage, workarounds, methodology, and resolutions of common problems encountered
Challenges ahead:
- Build ENOVIA/ 3DEXPERIENCE Environments to demonstrate and confirm the customer problem
- Reproduce customer problems and validate solutions
- Build Environments to demonstrate and confirm the customer problem
- Determine source of customer problem (product based, structure, environmental)
- Submit and track issue within our bug tracking system as well as review the problem with our development teams
- Coordinate communications between yourself, development, and the customer
- Organize calls with customer to converge upon a resolution
- Coordinate efforts with Development, Services, and other DS teams to meet customers' targets
- Contribute towards efforts to improve customer support responsiveness and efficiency
Skills Required / Your Key Success Factors:
- Mandatory education & technical skills:
- Bachelor degree in Mechanical/ Production/Computer Engineering – First class or above.
- Support and/or deployment experience with:
- o Multi-tier architecture o Enterprise software
- o J2EE application deployment and administration
- Strong analytical, debug, and problem solving skills, including use of standard tools such as JVisual VM, Fiddler, Visual Studio.
- Positive, self-motivated individual with high enthusiasm and a willingness to learn and incorporate mentoring and coaching into daily tasks and assignments
Join Dassault Systèmes, The 3DEXPERIENCE Company Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 20,000 talented professionals.