Dassault Systèmes, the 3DEXPERIENCE Company, provides business and people with virtual universes to imagine sustainable innovations capable of harmonizing product, nature and life.
Here at DASSAULT SYSTEMES, we empower people with passion to change the world.
In order serving over 250,000 clients in 12 industries, we are looking for a motivated Customer Success Manager to join our international team dedicated to South East Europe Customer, in our office in Milan.
In direct interaction with customers, account team, Support and R&D, etc., your role will be to define, share, validate and execute the plans to secure the deployment and production run of our Customers in the South East geo.
• Monitor R&D risks related to business opportunities signing
• Understand customer deployments project, customer challenges and expected values
• Anticipate customer deployment at risk thru Go Live Intelligence and Solution health
• Propose relevant enhancements on the Operations process.
• Identify needed Get Well Plan from user feedback
• Define resolution plan (HMA, SR closed List) according to the customer milestones
• Lead the customer requests backlog convergence according to the deployment plan thru the regular Operations meeting (“Back To Plan” meeting)
• Develop meaningful customer relationship aligning customer's roadmap with R&D delivery plan
• Monitor DS Support Services execution, renewal and related customer satisfaction
• Resolve customers alerts according to 3DS R&D processes
• Identify, promote and upsell opportunities within users interactions
• Bachelors’ degree and a minimum of 2+ years in software deployment project experience in the IT environment (as business analyst, project manager, PMO)
• Experience in software or system integrator company
• Experience in Direct interaction with a customer is an advantage
• Excellent communication, time management and attention to details
• Self-motivated team player who embraces personal and professional responsibility
• Strong command and comprehension of the English language, spoken and written (another language will be considered a plus)
Join Dassault Systèmes, The 3DEXPERIENCE Company Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 20,000 talented professionals.