Customer Engagement & Proposal Specialist

Canada, QC, Montreal

Role Description & Responsibilities

As a Customer Engagement & Proposal Specialist, you are part of a team responsible for overseeing the day-to-day management of the proposal management process and contract management process. You will be responsible for performing quality assurance reviews of customer proposals and/or Statements of Work for accuracy and completeness and will ensure compliance with our internal control policies and quality standards. You will also have the opportunity to work closely with the legal team in negotiating contracts with internal and external clients of various industries. You will be able to apply your general business and financial knowledge as well as your contract management skills while assisting with all contractual requests and have the chance to learn and work within a multinational environment. You will become an expert on the DS standards. Your peers will turn to you for your expert knowledge of practices and processes. You will work in a cooperative, dynamic, and team oriented environment with well-structured processes. In addition, the Customer Engagement & Proposal Specialist is involved in developing, modifying, and executing process improvement initiatives and company policies related to immediate operations. You will be an important link in the service branch learning all internal policies, culture and the role of Dassault Systèmes in society.

  • Review and verify all proposals and/or Statements of Work to ensure a high level of quality and compliance with our internal control policies and procedures to avoid unintended liabilities.
  • Review project proposal records in Company’s business workflow database (PeopleSoft) to ensure they are accurate and complete;
  • Provide guidance to new users on proposal record creation and the entire business workflow process.
  • Interface with all functional groups to define needs and client requirements.
  • Interpret and clarify general contract terms.
  • Participate in meetings with legal and internal and external clients to negotiate contracts.


  • Bachelor’s degree in Commerce, Business Administration or business related discipline
  • 3-5 years related experience (Contract Management/Administration) (in a software and/or services industry an asset)
  • Strong knowledge of MS Office applications (Word, Excel, PowerPoint)
  • Good understanding of general contract terms and conditions
  • Knowledge of PeopleSoft (an asset)
  • Well organized and conscientious
  • Excellent attention to detail and ability to analyze potential risks
  • Proactive and demonstrates strong initiative
  • Ability to learn quickly, adapt to a fast pace environment, to multitask and respect deadlines
  • Able to work in a team environment

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
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