Be the Next Game Changer
CATIA Technical Support
India, MH, Pune
Regular
1/9/2023
531531
Imagine New Horizons
We are seeking a resource in our Technical Support team. We have key mission to support our Customers globally. We are looking for a candidate with hands-on experience on CATIA.
What will your job be?
- Assist Customers/Partners to troubleshoot and resolve issues involving CATIA/3DEXPERIENCE Platform
- Respond immediately in case of Customer Crisis situations
- Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
- Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
- Create Knowledge capitalization content on key technical topics.
The Challenges ahead
- Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
- Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
- Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity.
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Qualification/Knowledge/Skills required:
- Bachelor's Degree in Mechanical/Production engineering with good academic track records 60% through out in all academics with NO GAPS
- 1-3 years Industry Experience in CATIA
- Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
- Exposure to PLM operations and concepts is an added advantage
CATIA is the world’s leading solution for product design and experience. It delivers the unique ability not only to model any product in 3D but to do so in the context of the products real life behavior.