Cash Collections Specialist

United States, MA, Waltham

Role Description & Responsibilities

DASSAULT SYSTEMES, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 250,000 clients in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow 

Our team has an immediate opening for a Cash Collections Specialist in either our Waltham, MA or San Diego, CA office.  This role is responsible for activities related to Cash Collections as well as some account reconciliations, credit card payments, refund requests, and online sales. To monitor and coordinate the interface and all Accounts Receivable / Cash Collections activities in coordination with our Cash Applications team located in India.

  • ·     Facilitate sustainable growth, develop strong customer relationships, and protect the company’s margins and profits to maximize the value of the company’s accounts receivable.
  • ·      Minimize exposure to bad debt and maintain an acceptable level of risk by working with the Credit Management team to review credit worthiness of new and existing customers, and ensuring timely collections while maintaining customer goodwill.
  • ·      Lead with a customer centric approach with strong professionalism to not only rectify Cash Collection needs, but also to ensure customer retention
  • Manage all collection activities for a portfolios of customers & VAR(Partner) accounts 
  • Work with varying levels of personnel within internal and customer organizations to resolve any collection issues in a timely and professional manner
  • Review customers’ accounts receivable balances researching possible reasons or issues resulting in non-payment, including on-going credit analysis
  • Reconcile accounts on a regular (ongoing, monthly) basis and maintain clean aging balances 
  • Monitor the accounts receivable aging for accuracy and completeness to optimize days sales outstanding and reduce Total Overdue %’s.
  • Provide information to Collections/AR Manager & Credit Managers on customers/accounts
  • Put to use the collection tool in following collection strategies, actions to be done in the work queue, input all relevant information on customer account, work within customer portals, etc.
  • Identify order/billing issues with customers and submit claims or work with Sales/Order Management team for corrections.
  • Provide monthly Cash Forecasts on a weekly basis for senior management and manage tasks/responsibilities for month end close/quarter end close reporting.


  • Bachelors’ Degree, preferred but not required 
  • 2+ years of experience in Cash Collections with an international portfolio preferred
  • B2B Cash Collections experience
  • Experience working with a team that is located across the country and internationally
  • Experience within the software industry is preferred
  • Demonstrates flexibility to adapt to a fast-paced environment with multiple priorities and constantly changing workload, tech forward
  • Demonstrates ability to manage time effectively
  • Self-starter who has the ability to work independently or within a team environment
  • Demonstrated effective customer service skills (professional email communication skills is a must, along with communication over the phone)
  • Able to use and manage collection software/tool (i.e. SideTrade is an added advantage)

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
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Join Dassault Systèmes, The 3DEXPERIENCE Company Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 20,000 talented professionals.