Be the next big change > Dassault Systèmes

Be the Next Game Changer

CAD-PLM Technical Support

India, MH, Pune

Imagine New Horizons

We are seeking a resource in our Technical Support team. We have a key mission to support our Customers globally.

What will your job be?

  • Assist Customers/Partners to troubleshoot and resolve issues involving various DASSAULT Systemes products.

  • Respond immediately in case of Customer Crisis situations

  • Work closely with customers and partners as the situation demands to resolve issues and ensure smooth deployment/production run

  • Participate in customer calls on demand, demonstrating technical expertise and delivering enhanced value & satisfaction

  • Create Knowledge capitalization content on key technical topics

The Challenges ahead

  • Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support

  • Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools

  • Ensure Knowledge capitalization content creation on regular basis and spread awareness about it at every possible need and opportunity

Your key success factors

  • B.E., B.Tech from premier institutions with good academic track records 60% throughout in all academics with NO GAPS

  • The candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software

  • 0-3 years of Industry Experience in any of DASSAULT Systemes products will be an added advantage.

  • Exposure to PLM operations and concepts is an added advantage

  • Good English communication skills, both written and verbal required

  • Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities

  • Ability to work in a fast-paced dynamic environment

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