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We are seeking a resource in our Technical Support team. We have a key mission to support our Customers globally.
What will your job be?
Assist Customers/Partners to troubleshoot and resolve issues involving various DASSAULT Systemes products.
Respond immediately in case of Customer Crisis situations
Work closely with customers and partners as the situation demands to resolve issues and ensure smooth deployment/production run
Participate in customer calls on demand, demonstrating technical expertise and delivering enhanced value & satisfaction
Create Knowledge capitalization content on key technical topics
The Challenges ahead
Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools
Ensure Knowledge capitalization content creation on regular basis and spread awareness about it at every possible need and opportunity
Your key success factors
B.E., B.Tech from premier institutions with good academic track records 60% throughout in all academics with NO GAPS
The candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
0-3 years of Industry Experience in any of DASSAULT Systemes products will be an added advantage.
Exposure to PLM operations and concepts is an added advantage
Good English communication skills, both written and verbal required
Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
Ability to work in a fast-paced dynamic environment
Join Dassault Systèmes, The 3DEXPERIENCE Company Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 20,000 talented professionals.