Be the Next Game Changer

BIOVIA User Success Engineer

India, KA, Bangalore

Regular

3/10/2025

543023

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BIOVIA User Success Engineer

As a BIOVIA User Success Engineer, you offer exceptional, high-quality technical assistance to DASSAULT SYSTEMES valued Customers, going above and beyond standard support to ensure their needs are met with highly technical expertise, effectively treating them with the utmost respect and prioritizing their requirements

Role Description:

· A thorough understanding of the product, allowing for accurate troubleshooting and solutions

· Troubleshoot and resolve customers reported issues with complete ownership and dedication

· Anticipating potential problems and offering preventive solutions

· Submit and track issue with Development Team and validate Solutions provided by Development team

· Implement the functionality under R&D Guidance for specific customer demand.

· Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run

· Timely deliver answers /solutions including validating all code corrections against customer scenarios

· Participate in customer calls, on demand, to convey technical expertise and deliver enhanced value & satisfaction

· Collaborate with Development team to identify the root cause of the issue and deliver the solution.

· Collaborate with Customer Success Advocate to prioritize the resolution plan

Qualifications:

· A Bachelor’s degree or higher degree in Information Technology, Mechanical Engineering, Computer Science or a Life Sciences related domain

· 1-3+ years of prior experience in laboratory informatics software. E.g., BOVIA OneLab, QUMAS application.

Required Skills

· Experience in BIOVIA product, life science industry, or chemistry/biology laboratory domain

· Experience in SQL script creation and Oracle Database administration

· Experience in Microsoft Windows Server system administration and Active Directory

· Experience in Web server and networking technologies, such as Apache Tomcat or Microsoft IIS with SSL/TLS certificates

· TCP/IP and network topology knowledge, including load balancers, routers, etc.

· Excellent analytical and problem-solving skills

· Excellent verbal and written communication skills in English

· Ability to work effectively both independently and as part of a diverse team environment.

· Ability to adapt to changing technologies and learn new skills quickly.

What’s in it for you:

· As a member of Customer Success Organization, you will be the representative of DASSAULT SYSTEMES to our esteem customers worldwide, helping them to resolve their issues.

· As a member of Customer Success Organization, you will collaborate with a diverse, distributed group of multi-disciplinary teams to provide technical support to the worldwide customers of DASSAULT SYSTEMES

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

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Dassault Systèmes is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating virtual twin experiences of the real world with our 3DEXPERIENCE platform and applications, we bring value to more than 350,000 customers of all sizes, in all industries, in more than 150 countries. Join our global community of more than 23,800 passionate individuals!