Software Support Engineer

Role Description and Responsibilities 

BIOVIA is looking for a motivated Customer Success Engineer to join our team in San Diego, CA. This role is for a client-focused engineer with a solid technical prowess to provide post-sales support for our enterprise software solutions.

BIOVIA, a brand of DASSAULT SYSTEMES supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base includes the world’s largest pharmaceutical, biotechnology, biologics, medical device, and contract manufacturing/research organizations.

This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products. Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues. BIOVIA Customer Success Engineers play an essential role in our customer’s success by quickly responding to customer service requests, documenting updates to customer issues in service request management tools, and working with R&D to improve the quality of BIOVIA software. To be successful in this role, applicants must be excellent communicators in the English language, with a desire to learn, possess an analytical mindset, and a penchant for helping customers. Ultimately, you will support our reputation as a company providing excellent quality product support to our BIOVIA customers.