Be the next big change > Dassault Systèmes

Be the Next Game Changer

BIOVIA Technical Customer Support Engineer

Japan, 13, Tokyo

This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products. 

Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues.

BIOVIA Technical Support Engineers play an essential role in our customer’s success by quickly responding to customer service requests, documenting updates to customer issues in service request management tools, and working with R&D to improve the quality of BIOVIA software.

8+ years of prior experience delivering technical support for enterprise software.

A Bachelor’s degree or higher degree in Information Technology, Computer Science, Software Engineering, or a Life Sciences related domain

Be an avid problem solver with a strong desire to be in a customer-facing role.

Have the ability to work independently or in small teams

Demonstrable experience in any/all of the following technology areas would be a distinct advantage:

  • BIOVIA product, life science industry, or chemistry/biology laboratory domain experience
  • Oracle database or Microsoft SQL Server
  • Microsoft Windows Server basic system administration and Active Directory
  • Linux basic system administration
  • Web server and networking technologies, such as Apache Tomcat or Microsoft IIS with SSL/TLS certificates
  • TCP/IP and network topology knowledge, including load balancers, routers, etc.
  • Citrix XenApp or similar virtualization software
BIOVIA Logo > Dassault Systèmes

BIOVIA provides scientific solutions to discover, design, develop and deliver innovative drugs, materials and formulas.