AWS Specialist Engineer

Responsibilities:

• Deployment of AWS Workspaces in various AWS accounts
• Diagnosing, troubleshooting configuration issues with AWS Workspaces which are not operating as expected
• Distinguish between application, operating system, network, and hardware problems
• Ability to present complex technical information to non-technical audiences
• Must have knowledge of Active Directory management (AWS hosted Active Directory a plus!), maintenance, and Group Policy Object creations
• Experience creating Windows images, Linux/Ubuntu deployments, and troubleshooting both OS platforms
• Collaborate with AWS CloudsOps engineering teams to evaluate and develop scalable AWS solutions to better access resources in AWS accounts
• Must have excellent verbal and writing skills to create and maintain AWS Workspace documentations for the extended team
• Be able to modify and improve existing AWS infrastructure
• Provide users with support on technical, operational, and user/account-related issues, on the phone, via email/ticketing system and/or in person
• Ability to work independently on projects and deliver on or before deadlines
• Attend meetings with various stakeholders to ensure requirements are assessed and deliverables are on target
• Continuously evaluate ways to provide Amazon Workspaces as a cost effective and efficient offering 
• Educate the wider team on best practices and ensure high levels of service are being provided 
• Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld
• Maintain proper tracking of problem resolution and conduct trend analysis for reference and management reporting

Qualifications: 

• Bachelor's Degree in Computer Science or Computer Information Systems
• Experience: 3-4yrs supporting AWS Workspaces or VDI environments 
  

Preferred Candidates should have a minimum of one of the certifications below:

• AWS Certified Solutions Architect - Associate 

• AWS Certified Cloud Practitioner

Your Competencies: 

• Must have thorough understanding of AWS Cloud infrastructure
• Have thorough understanding of AWS Workspaces and deployment on a mass scale
• Ability to review, understand and extract data from Nuvens Workspace Manager or equivalent endpoint management solution
• Prior experience of administering Windows and Active Directory is essential
• Reproduce technical problems, diagnose causes, identify temporary solutions and communicate status updates to AWS Users
• Inform and instruct the wider team on new products, features and best practices
• Manage and assist in the development and revisions of Training Presentations, Quick Reference Guides and Other Support Materials
• Strong Customer Service skills, both telephone and email, with excellent oral and written communications
• Ability to work with minimal supervision while adhering to tight deadlines
• Deliver high quality of work keeping in frame support metrics like Customer Satisfaction, Turnaround Times, timely follow ups etc.
• Be able to prioritize work based on business and customer demands
• AWS Cloud Practitioner, AWS Solutions Architect Associate, or AWS SysOps Administrator certifications very much preferred
• Previous AWS console and Synchronet Click administration is a big plus
• Leverage tools to provide cost savings year on year availability for out of hours support if/when required
   

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. Pay ranges for candidates in locations other than New York City, may differ based on the local market data in that region.

The salary range for positions that will be physically based in the NYC Metro Area is $79,500- $106,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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