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Associate Manager, Client Services, Risk Based Quality Management
The Professional Services Associate Manager, RBQM is responsible for managing Implementation Consultants (IC) in the department while overseeing relationship management of client accounts and day to day activities of the ICs. The manager will be responsible to ensure that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources. This is a dual-role requiring an approximate 50/50 mix of both project/client and people leadership. This is the entry-level people management role.
Aptitude for people leadership in all of the following areas:
- Management of Professional Services RBQM IC resources who are responsible for one or more large, complex projects
- Leadership and development of direct reports including activities such as hiring, performance management, training, coaching, mentoring, disciplinary actions, etc.
- Collaborate with other people leaders to drive efficient use of human resources within and across teams to achieve financial targets
- Manage work assignments and utilization for direct reports, leveling work across resources as needed
- Identify individual strengths and assign tasks to make most efficient use of human resources, while in parallel identifying growth and development areas
- Identify new business opportunities within assigned accounts
- Participate in program governance, and manage the overall professional services relationship
- Identify process improvements and drive strategy
- Effectively collaborate with internal and external resources to achieve project objectives
- Lead large, complex projects and/or clients, which may include a program of projects
- Lead project delivery to ensure that all deliverables are tracked and that documentation is current
- Manage client expectations and communications, and ensure overall client satisfaction
- Create and maintain accurate and current project documentation
- Raise and track work requests to other departments
- Manage issues and risks driving appropriate resolution and mitigation
- Provide proactive communication to all stakeholders
- Support development of sales orders and change orders
- Deliver workshops and lead client meetings
- Coach and train new and junior team members
- 4-year college degree or equivalent (analytic discipline a plus) preferred
- Minimum of 5 years experience in clinical/biomedical and/ or software development environment preferred
- Travel expectations up to 20%, domestic & international
- Demonstrate a track record of working independently in an advisory capacity
- Ability to anticipate and mitigate complex issue and risks thus minimizing escalations
- Ability to mentor other team members and serve as a team leader
- Ability to identify and suggest improvements which increase the value proposition for Medidata and the client
- Knowledge of Medidata (or similar) products commensurate with requirements of the specific role
- Possess a solid understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technology
- Demonstrate strong verbal/written communication and organizational skills
Equal opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
MEDIDATA generates the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes.