"Hermes Reply is an Italian Company strongly committed to Customer Satisfaction.Hermes Reply is specialised in innovative technological solutions, Application Maintenance services and process consulting in the Manufacturing field. The company operates as a System Integrator between ERP level and Shop Floor solutions, for a 360° management of production activities inside the factory, guaranteeing that customers achieve their business objectives.Main Areas in which Hermes Reply is focused are:Business ConsultingCustomer support in the implementation and adoption of IT solutions: As-Is analysis, Requirements identification, To-be definition, within the scope of process analysis and functional analysis activities. The team has proven expertise in Planning, Manufacturing Execution, Shop Floor Management, Quality and production-related issues within the World Class Manufacturing model. Hermes Reply is also able to provide consulting services relating to the definition of IT architectures, product integration and support of existing solutions. ""Turn key"" ProjectsImplementation of IT solutions dedicated to the management of production processes (Planning & Control, Manufacturing Operations Management, Execution, Quality, Shop Floor Integration, Suppliers Management) using both market ready, as well as customised solutions, built according to specific customer requirements. Support ServicesProvision of specialised first, second and third level Application Maintenance, for production plants and manufacturing facilities. A consolidated management methodology, dedicated Service Maintenance tools and varying Service Agreement levels delivered 24x7, complete the team’s technological and process oriented expertise, in order to guarantee a reliable and quality service."