Strategic Services Account Manager

Responsibilities:

• Develop a strong understanding of the company’s products and services, and leverage this knowledge to sell our consulting or other professional services, including Electronic Data Capture (EDC), Randomization and Trial Supply Management (RTSM), eCOA, Clinical Data Studio, and clinical research solutions.

• Gain deep insights into local customer service needs, market dynamics, develop compelling value propositions from a service perspective, and drive sustainable business growth within the assigned territory.

• Achieve assigned service sales quota by promoting relevant service offerings and driving customer adoption.

• Collaborate closely with Sales, Professional Services, Operations, Legal, and other internal teams to ensure effective communication.

• Maintain a strong focus on post-sales service and customer satisfaction, particularly for key accounts, by proactively addressing customer needs, following up on services issues.

Qualifications:

• Typically requires 5 years related experience with a Bachelor’s degree; or 3 years with a Master’s degree or equivalent experience.

• Typically requires minimum of 2 years of clinical research field working experience.

• Good team collaboration and communication ability

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, life and disability insurance; paid time off; paid sick leave; Employee Assistance Program; and paid parental leaves.

Applications will be accepted on an ongoing basis until the position is filled.

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