Sales Transaction Support Specialist

As a Sales Transaction Support Specialist you will be supporting our Client Executives and Sales Representatives as well as our external customers for all 3DS Brands in the complete evolution of a software sales. You will work with several 3DS Teams in the software buying process including Sales Business Administration, Deal Value Engineering, Pricing and Legal.
Dassault Systèmes, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Its world-leading solutions transform how products are designed, produced, and supported. Dassault Systèmes collaborative solutions foster social innovation, expanding possibilities for the virtual world to improve the real world.

Role Description & Responsibilities

• Ensure operational excellence by enforcing compliance with the TARGET and SELL (Leverage) sales processes, and identifying best practices through lessons learned.
• Support and manage renewals (ALC/YLC) by preparing accurate quotes, harmonizing dates, sending timely notifications, and tracking progress in coordination with sales teams.
• Maintain customer data integrity in DSx systems (Client Care & Order), ensuring accuracy for license key renewals and install base lifecycle management.
• Collaborate with key teams (Sales, Credit, Key Management Centre) to resolve invoice, license key, and cash collection issues.
• Provide daily support to the sales organization, offering guidance on tools and processes including DSx. Client Sales, DSx. Client Care, OTC, pricing, and order documentation.
• Manage key customer relationships by acting as the main point of contact with procurement and sales operations teams.
• Deliver end-to-end OTC process support, including issue resolution, escalations to legal, finance, and pricing teams, and guidance on cross-GEO transactions.
• Contribute to forecasting and reporting for ALC/YLC renewals, supporting weekly forecast calls and deployment of renewal best practices.
• Support onboarding and integration by training new hires on DSx tools and assisting with the transition of sales support processes during acquisitions.
• Facilitate enablement for sales teams, providing materials such as customer references, industry insights, and sales documentation support.