DELMIA Industrial Engineering Technical Support

DELMIA Industrial Engineering Technical Support

We are seeking a resource in our Technical Support team. We have a key mission to support our Customers globally. We are looking for a candidate with hands-on experience on DELMIA Industrial Engineering domain.

Role & Responsibilities

• Assist Customers/Partners to troubleshoot and resolve issues involving DELMIA Industrial Engineering domain.
• Diagnosing problems reported by Customers and suggest solutions or workarounds.
• Respond immediately in case of Customer Crisis situations
• Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run.
• Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
• Create Knowledge capitalization content on key technical topics.
• Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support.
• Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools.
• Ensure Knowledge capitalization content creation on regular basis and spread awareness about it at every possible need and opportunity