Customer Delivery Engineer (Malaysia)
Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Customer Delivery Engineer in KL, Malaysia!
We are seeking Delivery Engineer for Malaysia office, who will be working together with a passionate team of specialists in DELMIA Hosted Solutions (DHS).
What will your new role be..
As a Delivery Engineer, you and your colleagues will be responsible for the delivery related tasks towards our GEO and their end customers around the globe. You will be a member of a team of specialists in DELMIA Hosted Solutions and provide delivery services in a proactive and reactive manner. You will contribute to and ensure that requests from the GEO are being implemented on-time, done with passion and quality. DELMIA Hosted Solutions is supporting customers around the globe, therefor you are part of the global team.
- You will contribute to ensure our hosted environment runs smoothly and grows with the needs of a fast-developing and demanding international organization of professionals involving in 24/7 operations.
- You will be implementing, maintaining and deploying customer applications as well supporting the technical complex deployments
- You will provide excellent customer support, where your planning and communication skills are equally needed as your technical skills
- You will assist the team in overall day-to-day operation
- You will acts as support to analyze and resolve customer incidents which can be outside office hours and/or during weekends.
- You will work on shift rotation to support 24/7 operations
Your Key Success factors..
If you are an experienced individual who is looking for an opportunity to work with, implement and constantly optimize revolutionary technology, then you will find this a challenging and exciting role.
- Degree in Information Technology or Computer Science
- Minimum 1 year experience in technical support or software development role with good analytical skills and conceptual thinking ability.
- Experience with business integration and related protocols like SOAP, REST API, SFTP
- Experience with implementation/setup/configuration of Enterprise Software Applications
- Working knowledge of networking components (firewall, load balancers and protocols like TCP/IP)
- Knowledge of software development principles
- Knowledge of IT-security principles
- Having strong quality focus
- Having excellent time management
- Customer focused attitude
- Pro-active communication style
- Good analytical thinking and proven experience in problem solving
- Experience within an international and dynamic company
- English - Fluent in both speaking and writing
What's in for you?
- Work for the one of the biggest software company in Europe
Gain exposure to a wide variety of industry experiences and IT technologies( ITIL
& ISO 27001 principles,etc)
- Gain experience with complex and large technical environments
- Get working experience with Cloud and datacenter technologies
An international work environment with brilliant colleagues around the global
Inclusion statement
DELMIA contribuye a que los distintos sectores y proveedores de servicios establezcan conexiones entre el mundo virtual y el real de las operaciones globales para renovar el negocio, lograr la excelencia sostenible y ofrecer coordinación a través de redes de valor.
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