Associate Implementation Consultant

About our Company:

Medidata: Powering Smarter Treatments and Healthier People

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.

About the Team:

Associate Implementation Consultants (AICs) will report to Manager of Implementation Consulting, will help ensure that Medidata’s software applications are implemented and configured following Medidata standard business processes, meet client requirements and applicable standards. IC’s also consult with our clients and provide guidance on how to best implement Medidata’s software to provide the most value.

AIC will be working alongside Project Managers and other functional departments during the implementation or enablement of Medidata’s software applications.

Responsibilities:

• Support ICs in configuring or enabling customers on Medidata software to translate customer needs and meet customer requirements.
• Adhere to or educate on best practices for implementing Medidata’s software.
• Contribute to, author, adapt or agree on specifications based upon client requirements.  This can include functional test cases for use in configuring and developing solutions in Medidata’s suite of products, as well as in custom integrations.
• Support developers and other cross functional departments during configuration or implementation of specifications.
• Support cross functional departments with issue resolution.
• Shadow and work towards the delivery of in-person/remote client workshops.
• Work to meet Project Management timelines and ensure timely completion of deliverables.
• Support customers during enablement or implementation of our software by answering questions, resolving configuration or UAT issues, and providing guidance on software usage
• Adhere to industry data collection and handling standards to ensure consistency and facilitate downstream processing (e.g., QC testing).
• Communicate status reports to stakeholders on both client and internal projects.
• Participate in internal initiatives, e.g., process improvement, product improvement, and identifying best practices.
• Comply with and enforce Medidata Standard Operating Procedures, processes and policies.