Your cart includes items you have added as well as all related pre-requisites. Pre-requisites are items necessary to be able to use the item you want to purchase. You might also find in your cart items you have added in the past without confirming the purchase. Don't hesitate to delete them if it's an old cart that is not relevent.
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You have entered your card number and you get a purchase failure message. Your bank might rejected the purchase, you can try another bank card or contact us here: support.students(at)3ds.com (for students), firstname.lastname@example.org (for Businesses).
You should have received the confirmation email, please check your spam. However you can send us an email at email@example.com (for companies) or firstname.lastname@example.org (for students), for makers you can send us an email at email@example.com . We will reach out to you directly.
We offer yearly, quarterly and/or monthly subscriptions depending on the offer you want to purchase. The subscription is defined for one full period from date to date and the payment must happen upfront by card for the full amount of the subscription. You cannot mix in the same cart several subscriptions with different periods of time. However, if you have a specific situation you would like to share with us, our sales expert can contact you to assist you. https://discover.3ds.com/my3dexperience-contact-sales
We do not offer automatic refunds. However, if you would like us to study your specific needs, you can send us an email at firstname.lastname@example.org (for companies) or email@example.com (for students), for makers you can send us an email at firstname.lastname@example.org . We will reach out to you directly.
Subscriptions are automatically renewed, except for the student offers (which are one-year only offers). You can stop your subscription at any time. However your subscription will effectively stop at that next renewal date.
The first access to the software can be done from the email “Get started…” we sent to the email address you used to purchase online. If you have not received this email, please check the spams. If you still don’t find it, you can connect here: academia url. If you still have difficulty to access the software, you can contact us here: https://www.3ds.com/support/3dexperience-platform-on-cloud-support/
All 3ds solutions are not available for self-purchase but you may talk to our sales teams to purchase any product or solution. Do not hesitate to fill out the following contact us web form and we will reach out to you directly. https://discover.3ds.com/my3dexperience-contact-sales
We have a dedicated offer which will enable you to try all our commercial solutions during a 3 months period. As we are setting up a dedicated environment for you to use during that period, you will be able to create content that you can reuse if you were to continue beyond the trial period. If you are interested in such an offer, please fill out this webform https://discover.3ds.com/my3dexperience-contact-sales. and we will get back to you right away
Unfortunately we do not offer special payment terms for self-purchase. However, if you would like us to study your specific needs, do not hesitate to fill out the following contact us web form https://discover.3ds.com/my3dexperience-contact-sales We will reach out to you directly.
Yes, we offer dedicated roles which enable you to reuse content created in all major CAD software. If you want to know more, you can simply click on the Contact Us button so our sales teams can call you back. Or fill out this webform https://discover.3ds.com/my3dexperience-contact-sales
3DEXPERIENCE SOLIDWORKS for Makers is meant for personal projects and non-commercial use. Per our terms and conditions, you may sell items you make for a profit up to and not exceeding $2,000 a year. If you are interested in building your business with SOLIDWORKS tools, check out our start up program or our commercial offers.
A yearly subscription of 3DEXPERIENCE SOLIDWORKS for Makers costs US$99 (excluding taxes). We will have pricing for monthly subscriptions later in 2021. Joining our communities and connecting with other makers is totally free!
3DEXPERIENCE SOLIDWORKS requires a download onto your hard drive. 3D Creator and 3D Sculptor are completely online and do not require any downloads or space on your computer. They also never need to be updated, since they are cloud apps and update automatically when a new version is available.
3DEXPERIENCE SOLIDWORKS has the same awesome, industry-leading functionality, features, and tools as desktop SOLIDWORKS Professional, but it leverages cloud data management. You can save all your design data to our secure cloud and easily share and connect with other makers.
No, at this time Makers are not available for live Chat support on 3ds.com. The makers should email email@example.com with questions about their order. For any technical questions after purchase, please post them in the dedicated MAKERS | Support community.
The 3DEXPERIENCE For Students offers are cloud offers only, which is why you can’t find the desktop versions you were used to playing with. But don’t worry, you’ll find all your favorite software in our new package! CATIA is now embedded in 3DEXPERIENCE CATIA FOR STUDENTS and SOLIDWORKS in 3DEXPERIENCE SOLIDWORKS FOR STUDENTS. You’ll also discover new functionalities and much more!
The offer is really straightforward: it’s all about CREATE, LEARN and BE CERTIFIED. In addition to your favorite software, you’ll get access to customized learning paths and free certification exams! You can check the content of the offers here: https://edu.3ds.com/en/software/stu
Since this offer is only available for students, you will be required to provide information that proves your student status.
We run an automated verification process by cross-referencing your provided data with authoritative data sources. If student status cannot be verified instantly through these sources, you may be requested to upload a document that will proof your student status to make a final determination.
It means you did not upload the document required to proof your student status. This document is mandatory to make a final decision.
To upload it you need to redo the buying journey, from the selection of the Student Offer you are interested on to the Payment. Since the validation process is still in progress you will be requested to upload the document.
The automated verification process by cross-referencing the data you provided with authoritative data sources could not instantly validate your Student status. You are requested to upload a document that will proof your student status to make a final determination.
The verification process will stay on hold and your student status will be not validated. You will be reminded by email to upload your document up to 3 times. If you fail to complete your student verification within one week, you will have to restart your student verification process during a new purchase.
The 3DEXPERIENCE Edu | Students community (go.3ds.com/studentcommunity) is the place for all students using the 3DEXPERIENCE platform to exchange with each other, share their work and get help when needed from our experts
Yes, you will get dedicated learning materials and certification vouchers if you acquire a student editon.
Learning and certification exams are accessible from your Role Dashboard. Within the Learning Path, use the Learning Modules to prepare yourself and when you feel ready click “Take Exam”. Careful, this will consume one of your 2 available attempts.
You will be redirected to the tester tool which will open in another window. After reading the instructions, click “Launch” to start the exam. Upon completion, the result will be displayed on your Learning Path, from which you will be able to download your certificate if you pass… and get access to your badge if you pass all the exams of the Learning Path.
The Students offer is all about CREATE + LEARN + CERTIFY. You will be provided by default with a Role Dashboard. Its name will be similar to the Offer you purchased. Within this Dashboard you will find the journey we prepared for you. It will take you from the early beginning to the final certification with its associated badge. all along this journey , you will discover plenty of Learning Modules that will guide you on your use of the software.
3DS Support links
Get access to all Support access (some contents are restricted to dedicated audience): Support homepage