User Request Engineer Intern
Kick-start your tech career as a User Request Engineer Intern in our 3DVIA Support Team and experience innovation in action at Dassault Systèmes in Cracow!
In this role, you’ll support our global users by helping to ensure smooth operation of our solutions and contributing to continuous service improvement. You’ll gain practical experience in a dynamic, international tech environment and receive training to boost your technical and soft skills.
We’re looking for someone who is passionate about technology, problem-solving, and supporting others. Availability of at least 25 hours per week is required.
Role Description & Responsibilities
You will have the opportunity to grow and gain experience in various aspects of technical support and user success, including:
- Providing day-to-day assistance to the 3DVIA Support team
- Managing incoming Service Reports – categorizing, prioritizing, and distributing them in the ticketing system
- Reproducing, validating, and testing reported case scenarios
- Providing responsive support for business areas
- Creating simple support tools and scripts in C#
- Assisting in documentation and internal process improvements
Qualifications
- Basic knowledge of C#, HTML/JavaScript, and SQL
- Computer administration skills with Windows servers
- Actively enrolled in a Bachelor’s or Master’s degree in Computer Science or a related field
- Analytical thinking, attention to details and a proactive mindset
- Customer-oriented attitude with a strong willingness to help
- Native-level fluency in Polish and proficiency in English
What’s in it for you
- Great opportunity to gain hands-on experience within the IT industry
- Attractive salary
- Supportive and knowledgeable team, ready to share expertise and best practices
- Wide variety of projects and tasks, ambitious goals and independence in achieving them
- Flexible working hours
- Chillout rooms
- Access to training platform (languages, soft/hard skills)
- Multinational work environment
- And last but not least: Healthy Breakfast once a month, Fruity Tuesdays, Sweets on Thursdays, public transport compensation and MultiLife platform access
Interested? Click on "Apply" to upload your application documents.
Inclusion statement
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