IT Support & Services Engineer (m/f/d) - 2 years contract

Join our global IT operations team in Munich as an IT Support & Services Engineer – a role that blends hands‑on infrastructure deployment with high‑level incident resolution and continuous improvement.

You’ll be the bridge between corporate standards and local business needs, ensuring every site runs on reliable, secure hardware, networking, and virtualization platforms.

If you thrive on blending strategic planning with hands‑on execution, enjoy cross‑functional teamwork, and are eager to shape the future of our IT infrastructure—this is the role for you.

This is a limited full-time (Mo-Fri) on-site position.

Responsibilities

Implementation

• Setup and configuration of local IT environment according to corporate standards 
• Deployment of new hardware, including receiving, racking, cabling, configuration and deployment.
• Manage & implement local solutions (local mobile phones, printers, backup) according to corporate policies
• Manage & implement local Infrastructure according to business needs (LAN, Server & Storage, Audiovisual) according to corporate policies
• Ensure collect of local business needs and participate to the IT Standards evolution
• Participate to M&A integration process to ensure local implementation of corporate strategy & plan
• Work closely with DevOps, Networking, and Application teams
• Document processes, configurations, and architectural decisions
   

Support

• Troubleshoot issues coming from Helpdesk
• Provide Tier 2 and 3 support for escalated infrastructure issues
• Ensure incident resolution based on OLA for hardware or systems on corporate personal IT work environments
• Troubleshooting & resolution on local infrastructure
• Propose and administrate additional services for End users (loan fleet management, secure storage management, …)
• Provide internal consulting about system & storage when necessary.
• Collaborate with InfoSec teams to ensure compliance with ISO, GDPR, or NIST frameworks