Associate Manager, Implementation Consulting (remote)

United States, NY, New York

正社員

Location: Hybrid

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata’s seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.

Your Mission:

The Associate Manager, Implementation Consulting manages a team of various levels of Implementation Consultants for the Implementation/Enablement team.

Your Commitments:

Coach and develop Implementation Consulting staff and maintain a highly effective and strong team.
Provide guidance and best practices to Implementation Services staff to increase and maintain technology adoption levels through organization.
Serves as first point of escalation for issues within team
Responsible for team execution, delivery and quality
Responsible for team client facing utilization
Develop / maintain / refine technology adoption framework offerings.
Interview and hire full-time resources as well as maintain job descriptions based upon approved business plan.
Conduct regular one-on-one and career development meetings with all direct reports.
Define annual departmental/individual staff goals and conduct performance appraisals.
Provide guidance, leadership and training to staff on best practice/business process development and maintenance.
Serve as an example/role model to staff on technical, professional and business acumen skills.
Ensure that adequate technical documentation/reference materials are created and maintained within Professional Services
Participate in customer meetings in a consultative manner in support of Knowledge Transfer and customer-side business process change, as customers begin adoption of Medidata software.
Collaborate with Medidata University / Global Operational Excellence to develop and deliver training materials on company processes and best practice to sponsors for Work Streams
Work with management to provide input on strategic direction for the OE group, team needs and support requirements
Provide periodic departmental updates to Management
Provide departmental metrics to upper management
Review project timelines, allocate resources and resolve project/priority conflicts.
Promote strategic vision across all Medidata processes, focusing on Technology Adoption.
Participate / Chair lessons learned on all Technology Adoption projects to allow for formal review of delivered knowledge and adoption by sponsors.
Lead or facilitate department staff meetings.

Your Competencies:

Knowledge of Clinical Trial processes, specifically as they relate to data collection, management, and preparation for statistical analysis
Strong understanding of data management plans/customer specifications for data entry screens, edit checks, custom reports and data integrations
Ability to work with technical R&D staff and translate new software features into real world examples
Knowledge of computer usage in a web-based environment
Ability to think logically to solve complex problems
Superior organization and communication skills, both verbal and written.
Solid analytical and technical skills with regard to software applications
Flexible, team-player approach.
Strong collaboration and team-building skills
Self-motivating, able to assume responsibility and work autonomously in a professional manner
Ability to deliver training courses both internally and to customers.
Ability to synthesize working procedures and to develop, document and deliver usable best practices in a software and/or pharmaceutical/clinical trial environment.

Your Education & Experience:

Four-year college degree.
Experience working in a regulated, documented environment.
Relevant experience working with clinical trials or an equivalent combination of education and experience
Experience implementing business process improvement initiatives and managing processes with continuous improvement approach
Experience supporting project teams and meeting project timelines
Demonstrated ability to navigate and negotiate competing priorities in a challenging environment.
3+ years of professional work experience in best practice and process analysis/ development role.
2+ years experience in clinical trials/data management environment on clinical trials preferred
SME level experience in industry and/or with the Medidata platform preferred

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.

The salary range for positions that will be physically based in the NYC Metro Area is $79,500 to $106,000
The salary range for positions that will be physically based in the California Bay Area is $84,000 to $112,000
The salary range for positions that will be physically based in the Boston Metro Area is $78,000 to $104,000
The salary range for positions that will be physically based in Texas or Ohio is $70,125 to $93,500
The salary range for positions that will be physically based in all other locations within the United States is $71,250 to $95,000

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

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Key Job Details

Location:

United States, NY, New York

Job type:

正社員

Brand:

MEDIDATA

Experience level:

4 to 5 years

Date Period:

5/19/2025