Equipment as a Service
Maximize profitability and strengthen customer loyalty with Equipment as a Service, powered by the 3DEXPERIENCE® platform.
A New Definition of Manufacturing Value
Customer priorities are shifting across the industrial equipment landscape. Rather than investing in new equipment, many focus on extending the life of existing assets. Internal research indicates that for Original Equipment Manufacturers (OEMs), between 40% and 90% of EBIT originates from after-sales services rather than new equipment sales.
By transforming service delivery into a connected, data-driven business, OEMs can unlock new opportunities across their installed base with outcome-based models as a new growth engine.
How Equipment as a Service is Changing the Industrial Equipment Market
Equipment as a Service (EaaS) is a flexible pay-per-use or outcome-based model that enables OEMs to offer equipment to customers as an operating expense (OPEX) rather than a capital expense (CAPEX). This frees up customer investment for innovation and growth while aligning the interests of both parties.
Harnessing data-driven insights from connected equipment drives more reliable performance, strengthens customer trust and builds long-term partnerships that generate recurring value.
Leverage EaaS to Align With Sustainability Goals
EaaS aligns with ESG goals through advanced lifecycle management capabilities and remote diagnostics. Real-time monitoring embedded directly into machinery gives manufacturers full visibility into equipment health and performance tracking, opening up opportunities to extend asset lifespans.
This proactive EaaS approach enables customers to anticipate upgrades, repairs and spare part needs, thereby preventing costly downtime.
Transform Your After-Sales Services
With connected services, manufacturers can maximize equipment performance and product quality. Learn how data-driven insights can power your growth.
Maximize Equipment Performance With Virtual Twins
Virtual twin technology is the foundation for scalable and profitable EaaS. At the core of this approach is the Installed Base Virtual Twin (IBVT) — a living digital replica of every machine in operation. This unites design, operational and service data on the 3DEXPERIENCE platform, giving OEMs a complete, real-time view of operations to:
- Simulate real-world conditions to detect inefficiencies
- Track asset performance, identify spare parts and retrofit opportunities
- Anticipate maintenance needs before issues occur
- Design new service offerings based on actual usage data
Build a Connected EaaS Ecosystem
Real-time insights empower manufacturers to safeguard assets, optimize operations and reduce costly downtime, turning data into a strategic advantage.
Optimize the lifecycle management of industrial equipment to improve performance, reduce cost and maximize equipment lifespan.
How the 3DEXPERIENCE Platform Powers Business Agility
EaaS, powered by Dassault Systèmes’ 3DEXPERIENCE platform, places service innovation and data intelligence at the center of industrial equipment manufacturing.
A service bill of materials (SBOM) is created on the platform with work instructions, maintenance plans and training materials, ensuring service teams have the right information at the right time. Connection throughout the entire lifecycle eliminates risks caused by disparate systems while accelerating service delivery.
Legacy data can also be integrated, enabling OEMs to manage older assets with modern tools, significantly extending the revenue potential of the full installed base.
Explore how integrated tools create a foundation for long-term profitability with EaaS.
Key Benefits of EaaS
Unlock predictable, recurring revenue
Shift from one-time product sales to subscription models or outcome-based contracts that build stable cash flow and increase EBIT margins.
Improve uptime and customer satisfaction
Leverage remote monitoring and predictive maintenance to safeguard machine performance, automate maintenance and strengthen customer trust.
Align product design and service delivery
Integrate engineering, manufacturing and field data to drive upgrades. Service insights flow back into development, fostering sustainable innovation.
Empower field technicians
Equip technicians with digital work instructions, virtual training and best practices to improve first-time fix rates and minimize equipment downtime.