Need help?
Whether you are a student, an academic institution or a company, read our FAQs to find the answer to your question.
Frequently Asked Questions
Software
Discover and shop our 3DEXPERIENCE solutions for students here!
You may also take part of our Challenges to get free software.
No student edition of these products is available at the moment.
CATIA V5 and SOLIDWORKS desktop Student Editions can no longer be ordered by students from our website. You may shop the new 3DEXPERIENCE CATIA for Students or SOLIDWORKS Cloud Apps for students instead to learn the latest industry-leading software and get a certification.
(Academic institutions can now request CATIA V5 and SOLIDWORKS desktop Student Edition to their reseller. Licenses will be provided to schools which will get the license keys available on the cloud).
Learning
- You can shop our 3DEXPERIENCE for Students offers where you get software, learning content and certification included!
Students who purchase one of our Student offers can access the Learning Libraries directly from their role Dashboard.
The name of the Dashboard will depend on the Student offer that you have purchased.
The dashboards for the three Student offers are:
• Become a 3D Innovator for 3DEXPERIENCE CATIA offer
• Become a 3D Designer for 3DEXPERIENCE SOLIDWORKS offer
• Become a 3DEXPERIENCE Engineer for 3DEXPERIENCE ENGINEER offer
If you need more information about how to access to the Learning Libraries, please check our Student Community Wiki post.
For the 3 solutions, you will also have access included to the certification exams allowing you to show your talents with an official approval from Dassault Systèmes and boost your professional profile!
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SOLIDWORKS Cloud Apps
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Learning libraries available: |
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3DEXPERIENCE CATIA
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Learning Libraries available: |
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3DEXPERIENCE ENGINEER
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Learning Libraries available: |
All our learning materials are available at Edu Space website, please check with your teacher for more details.
You can get Edu Space access from:
- Obtaining an access to the 3DEXPERIENCE platform for your classroom (3DEXPERIENCE for Education) : check directly with your teacher to redeem a voucher which allows to access the Learning content.
- Through one of our 3DEXPERIENCE for Students solutions (bundle of app + learning + certification).
Online Purchasing Process & Support
The currencies and countries available to purchase are:
- EUR with a billing address in Algeria, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Morocco, Netherlands, Poland, Portugal, Spain, Switzerland.
- AUD with a billing address in Australia
- GBP with a billing address in the United-Kingdom
- USD with a billing address in the United-States
- CAD with a billing address in Canada
- JPY with a billing address in Japan
- SEK with a billing address in Sweden
- NOK with a billing address in Norway
For other countries, we will provide updates when they progressively open. We invite you to regularly come back to this section and check for updates.
For the student offers, it is a yearly subscription.
The subscription is defined for one full period from date to date and the payment must happen upfront by card for the full amount of the subscription.
Here are possible options:
- Your country is not listed in the billing address page. Please go to the question: “Why do not I see the prices in my local currency?”
- You get a purchase failure message after you filled up your credit card number. Your bank might have rejected the purchase so, please retry, or try with another card if possible. If you still have the issue, you can contact us by filling up this support form.
You will receive a Get Started email with the direct link to access the 3DEXPERIENCE platform on the Cloud.
You will be invited to log in with your 3DEXPERIENCE ID to the platform environment.
You can find dedicated content to help you get started here.
In addition, do not hesitate to visit the 3DEXPERIENCE Edu | Students to find information, tips and support from the Community.
The first access to the software can be done from the “Get started” email you have received to the email address you used to purchase online.
If you have not received this email, please check the Spam folder of your mailbox. In some cases, it may take time to receive the "Get Started" email.
If you did not receive it, please log in using this connection link.
If you still have difficulty accessing the software, please contact us by filling up this form and we will reach out to you.
If you want to install an app from a new role, we invite you to read the "Rich app installation" section on the Native apps installation page.
We currently have a 30 days cancellation policy. If you submit your cancellation request up to 30 days after your purchase, we will cancel and refund your order.
If you are eligible to a refund & cancellation, please contact us via this support form and we will get back to you shortly.
In case of a technical problem with the solution you purchased, please raise your question on the 3DEXPERIENCE | Students community
Certification
Shop our new 3DEXPERIENCE for Students offers with included certification!
Boost your employability with our certifications. Upskill yourself in collaborative working, project management, data management, 3D design, simulation, and much more.
Each offer comes with a full package that includes certification with a Digital Badge that you can share on social network (in addition to learning materials, software and community access).
Getting certified requires serious preparation.
- In the 3DEXPERIENCE Student Offers, you will get the certification included into your learning content.
- By your own, check the certification descriptions & process thoroughly to see how best to prepare. All Professional Level Certifications require at least initial hands-on experience in addition to either training at a Dassault Systèmes Authorized Education Partner, your university or school or online via 3DEXPERIENCE Edu Space.
No break is allowed during the exams.
Once you pass your exam, your electronic certificate is automatically generated.
When you fail an exam, there is a 14-day waiting period before retaking the same exam.
Note: when you pass an exam, you cannot retake it.
Support
Please refer to all answers provided at Online purchasing process & support section above, or go to this other Q&A and click For Students tab for getting technical answers about the 3DEXPERIENCE Student offers.
You have a question regarding the 3DEXPERIENCE platform or want to check tutorials and discuss with other students?
Please go to the following 3DEXPERIENCE | Students community.
CATIA V5 Student Edition support service has been discontinued but you can check previous questions and get help from peers from the community:
https://r1132100503382-eu1-3dswym.3dexperience.3ds.com/#community:61
Other Topics
Yes! You may discover our Student Challenges catalog and take part of the competition by browsing the Challenges page!
Students! Stay tuned!
You are a student?
- Any question about our Student offers, learning content or any help needed from our communities? Refer to the Students FAQ above.
- To stay in touch with us, be informed about our student offers or upcoming competitions, or receive our communications, click 'Subscribe' below.
Learning
You may go to that page, select the offer you are interested in, fill up the corresponding contact form, and you will be contacted by our Sales team.
You may refer to your partner or sales representative to know more about how to request the accesses, and they will send all necessary information.
Here are more details about the solutions that we offer:
Teachers using 3DEXPERIENCE for Education
The Learning Content on Eduspace is packaged into “Learning Libraries”. These Libraries that you will get with your students are related to the 3DEXPERIENCE roles that you have.
• The number of individuals entitled to access the Learning Libraries is determined by the number of licenses purchased by the institute.
• Academic Institutions are responsible for providing the Learning Content access to their students, via a Voucher.
• In addition to the Learning Libraries, Academic institutions get access to the Academic Content developed by teachers and the Getting Started Tutorials developed for challenges and Student Projects
You need to follow the process for requesting access to the Learning content mentioned in the section below:
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3DEXPERIENCE Academic Cloud
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3DEXPERIENCE On-premise
Teachers using other solutions
They may go to that page and buy our Students offers. There are 3 different offers available and available legacy solutions.
Support
- For any technical support on the 3DEXPERIENCE platform, visit our dedicated community 3DEXPERIENCE Edu | Academics where you will get help from other teachers and peers.
- For any support on your learning content, please contact support.3DSEdu@3ds.com
Did not find your answer?
You are a teacher or a professional?
- Read the FAQs dedicated to you in the above tabs, and if you did not find the answer, click 'Contact us' and fill up the form with your phone number detailing your needs, and you will be recontacted by our sales team shortly.
Learning
No, there is no free learning content. You may go to https://3ds.com/edu/professional/companies and check our catalog to learn more about our offers.
No, this offer is only available to companies at the moment.
For each Learning Library, you can browse a dedicated catalog which shows the 3DEXPERIENCE roles supported by each learning module.
Learning Experience libraries are dedicated to companies to ensure their teams become proficient with their 3DEXPERIENCE roles.
Each library is composed of courses and learning paths designed just for you:
- A learning path allows you to quickly understand the value of the 3DEXPERIENCE roles. It’s composed of two types of learning modules:
- Explore: Get guidance on how to quickly become proficient in the corresponding 3DEXPERIENCE role and practice your newly gained skills.
- Practice: Deep dives with hands-on activities, become proficient and earn recognition with certificates validating your skills.
- Explore: Get guidance on how to quickly become proficient in the corresponding 3DEXPERIENCE role and practice your newly gained skills.
All your learning materials are available at Edu Space portal, depending on your profile and roles. Please check with your administrator for more details.
Yes, there are Associate and Professional certification exams included. A digital badge that allows you to show off your acquired skills is also available to share on your social media.
For more information on Certification topics, you may contact certification@3ds.com.
Support
To get support once your company has purchased 3DEXPERIENCE learning roles, you may contact learning.support@3ds.com. As a prospect company, you may get more info on our learning offer by clicking the Contact us button at the bottom of the page to be recontacted by a sales representative.
As a customer, you’ll be able to contact our Support team directly through your dedicated private community.
Did not find your answer?
You are a teacher or a professional?
- Read the FAQs dedicated to you in the above tabs, and if you did not find the answer, click 'Contact us' and fill up the form with your phone number detailing your needs, and you will be recontacted by our sales team shortly.