Availability

To provide efficient, globally accessible solutions, our Cloud Operations team is dedicated to maintaining service availability and performance.

3DEXPERIENCE Platform Cloud Status

Customers using the 3DEXPERIENCE platform on the cloud can access relevant availability and maintenance information on their Health Console.

Data Center Locations

Our infrastructure providers rely on a global network of data centers to deliver efficient, reliable cloud services.

SolutionData CENTER Locations
3DEXPERIENCE Australia
China
India
Japan
Singapore
South Korea
3DVIA ByMeChina
Singapore

EU Data Act

The EU Data Act applies from 12 September 2025 and introduces rights for customers using cloud-based services in the European Union.
It facilitates switching between cloud providers by requiring that data can be retrieved in a structured and accessible format. It also reinforces safeguards against unlawful international transfers of non-personal data outside the EU.

Our Commitments to EU Data Act

Switching process

The EU Data Act applies to Dassault Systèmes’ SaaS, PaaS, IaaS and standard hosted solutions deployed in the European Union. Dassault Systèmes is committed to ensuring that its online services comply with this regulation.

 

As part of this commitment, a Data Register (accessible via a pre-filled email request) lists the data available for export under standard switching requests, along with guidance on how this data can be retrieved.

 

Dassault Systèmes’ Switching Process aligns with the EU Data Act guidelines and enables data retrieval through standard, secure and transparent mechanisms. Data integrity, protection and clarity are central to this approach, supporting the switching process in line with the EU Data Act.

Data protection from unlawful access

Dassault Systèmes is committed to protecting customer data from unlawful international governmental access or transfer. Our robust framework includes:

  • Technical measures with state-of-the-art encryption and strict access controls to ensure confidentiality,
  • Organizational measures with a dedicated process to monitor and manage such international access or transfer in accordance with applicable laws and regulations, and
  • Contractual measures with Dassault Systèmes’ affiliates and suppliers to ensure the enforcement of this process.

 

Dassault Systèmes maintains the highest standards of transparency with its customers, to the fullest extent permitted by law, and will take all necessary measures to prevent unauthorized access.

 

Note: The 3DEXPERIENCE platform, and other Dassault Systèmes Online Services, are designed to enable efficient cross-border data transfers in order to increase performance. These cross-border transfers can be configured to ensure that data remains within the European Union, keeping it subject to the EU Data Act.

Frequently Asked Questions

You Might Also Be Interested In...

Data & Security

We secure your data and supports compliance, giving you the confidence to focus on innovation.

Cloud Customers

We ensure reliable performance and fast problem resolution, so you can focus on your business.

Privacy

We apply strict standards to the collection, use and management of personal data, ensuring your privacy and trust.

Ethics & Compliance

We apply strict ethics and compliance standards to ensure responsible and sustainable business practices.