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Issue:Some LES users, but not all, when accessing LES client from Citrix | Procedure Manager | Procedure Registration | Viewer tab receive a message from Microsoft Word " We're sorry. We can't open Normal.dotm because we found a problem with its contents." Resolution:This message is coming from Microsoft Word. Since the issue is not occurring for all users that are accessing LES client from the

BIOVIA LABORATORY INFORMATICS

Issue:Multiple minidump files created in various locations (eg bin folder) either in the LES application or Client machine. Solution:-Remove the minidump files then modify the sqlnet.ora file on DB, LES APP and client servers and add the following 3 lines then restart the DB and listener: DIAG_ADR_ENABLED=OFFDIAG_SIGHANDLER_ENABLED=FALSEDIAG_DDE_ENABLED=FALSE

BIOVIA LABORATORY INFORMATICS

Issue:How to log into LES client with another user id when using windows authentication Solution:-Mouse click on LES client icon | hold down Shift and Control keys at the same time | Right mouse click on LES client icon | Select "Run as different user" | Enter the desired User Name and Password

BIOVIA LABORATORY INFORMATICS

Issue:Excel Adapter entries in Admin console on LES App server have a status of "Not Connected" after domain migration Solution:The domain for LES servers had been changed to a new domain according to instructions in Technical Note T35 but afterwards Excel Adapter entries were not responding in Admin console.-The reason Excel entries were not responding (Not Connected) in Admin console was becaus

BIOVIA LABORATORY INFORMATICS