CFM Indosuez

Settling an inheritance can be a complex and time-sensitive process. Delays can add unnecessary stress to grieving families, making seamless operations not just a convenience but a necessity. That’s why, at CFM Indosuez Wealth Management, the inheritance department endeavors to settle accounts and financial affairs as quickly and smoothly as possible.

CFM Indosuez prides itself on delivering premium personalized financial solutions to high-value clients. However, until recently, managing inheritance cases was often a complex and time-consuming process.

To uphold its commitment to efficiency and security, the private bank sought a way to optimize its internal operations and automate certain workflows. Dassault Systèmes' business process management (BPM) system ITEROP provided the solution. It supports the development team to quickly design, test and deploy optimized processes through automation.

Since implementing ITEROP, the bank has transformed the way it develops and refines its internal processes. Previously, creating a new workflow was time consuming and required extensive manual intervention. Now, the team can work much faster.

“We’ve halved our development time,” said Ghislain Lerda, business application developer at CFM Indosuez. “Previously, a medium-complexity process took around 40 working days to develop. With ITEROP, we get the job done in just 10 to 15 days. Beyond efficiency, the solution provides a smooth, easy way of communicating and keeping audit trails.”

One of the bank’s primary concerns was how to manage and keep its data secure. Given the sensitivity of financial data, it’s important that all information remains strictly within the business areas it’s meant for.

“We are structured into business units, with each client belonging to a specific unit and a requirement that data not be porous,” Lerda said. “Our priority is delivering gold-standard quality as quickly as possible: data transmission can lead to wasted time.”

Before implementing ITEROP, the bank relied on an internal monitoring system with different applications for tracking data. Now, CFM Indosuez has a low-code approach to process management. The goal was to empower advanced users to design more streamlined workflows and rapidly implement processes across the bank.

“With just a few clicks, we can shuffle components around and focus on the logic and flow underpinning our process rather than technical aspects,” Lerda said. “This allows us to quickly deliver and then tweak the solution to align with our needs and expectations as closely as possible.”

Today, the ITEROP BPM solution plays a crucial role across the bank’s departments. From the front to back-office teams, including services like life insurance and bank card support, the tool has enhanced productivity and coordination. Process owners at the bank benefit from increased transparency, and all users appreciate having a unified interface for managing tasks and workflows. The consistency of the system helps to avoid confusion, boosts productivity and supports effective decision-making.

“Users always know where to click, how reminders function, and can access a screen summarizing pending tasks at any time,” Lerda said. “Workflow owners get a snapshot of their process, and the confidence they know exactly who to contact about any given process at any time. They can draw on key performance indicators to make ongoing improvements and gain insights into bottlenecks, saving time and potentially money along the way.”

The inheritance workflow is one area where ITEROP has made a big difference. Handling inheritance claims requires coordination across multiple departments and services within the bank, especially when a person holds several accounts and multiple products within each one. The faster the inheritance team can gather all this information, the faster they can resolve an inheritance case for a family.

“Lead times have significantly decreased,” Lerda explained. “We recently managed an estate inheritance case in under a week – something that previously took much longer.”

The positive influence of the ITEROP BPM solution is evident. For CFM Indosuez’s development team, streamlined workflows and automated routine processes have helped to reduce internal business process development time by 50% while improving system reliability. For Lerda, the simplicity of ITEROP stands out the most. Its ease of use and rapid deployment capabilities have made it an invaluable application for adapting to both internal and external demands.

“It’s incredibly easy to model a process, put it into production and make it available to users,” Lerda concluded. “The continuous improvement loop is phenomenal. Whether you’re dealing with internal changes – like a new department or procedure – or responding to external regulatory requests, the agility of Dassault Systèmes’ BPM solution is a game changer.”

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