User Success Engineer (CAA Technical Support)

India, MH, Pune
Regular
5/9/2024
539153

Roles & Responsibilities:

·       We are seeking a resource having experience in C++ Programming skills to work on customization issues reported by DS customers. You will be reporting Pune location

·       Debug and Analysis the customer C++ /CAA Workspace to identify the buggy API

·       Troubleshoot and resolve customers reported issues with complete ownership and dedication

·       Determine source of customer problem (Standard API/User Defined API,product based, installation and administration issue)

·       Timely deliver answers /solutions including validating all code corrections against customer scenarios

·       Participate in customer calls, on demand, to convey technical expertise and deliver enhanced value & satisfaction

  • Submit and track issue with Development Team and validate Solutions provided by Development team
  • Implement the functionality under R&D Guidance for specific customer demand.
  • Define and/or development of Support/debugging tools and solutions
  • Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run

Qualifications/Experience:

·       Bachelor's Degree in Engineering (in Mechanical/Comp. Science engineering )

·       2-6 years of CAA/ C++ experience.

·       Experience with scripting languages such as VB, Python, EKL, Business Logic, REST API  is advantageous

·       Knowledge of HTML/CSS/Web technologies would be an added advantage

·       PLM Customization experience would be an added advantage

·       Excellent analytical and problem solving skills

·       Excellent verbal and written communication skills in English

·       Ability to work effectively and efficiently as a member of a team and individually

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonised Workforce of the Future.

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
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