Technical Support Engineer-BIOVIA
Imagine new horizons
BIOVIA, a brand of Dassault Systèmes, supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base includes the world’s largest pharmaceutical, biotechnology, biologics, medical device, and contract manufacturing/research organizations.
This role is for a client-focused Technical Support Engineer with a solid technical prowess to provide post-sales support for our enterprise software solutions.
Do you have dreams and enjoy a challenge? Here at Dassault Systèmes, we empower people with a passion for changing the world. Let’s open new horizons together with the power of 3DEXPERIENCE virtual universes!
What will your role be?
- This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products.
- Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues.
- BIOVIA Technical Support Engineers play an essential role in our customer’s success by quickly responding to customer service requests, documenting updates to customer issues in service request management tools, and working with R&D to improve the quality of BIOVIA software.
The Challenges Ahead
- To be successful in this role, applicants must be excellent communicators in the English language, with a desire to learn, possess an analytical mindset, and a penchant for helping customers.
- Ultimately, you will support our reputation as a company providing excellent quality product support to our BIOVIA customers.
Your key success factors
- 0-3+ years of prior experience delivering technical support for enterprise software.
- A Bachelor’s degree or higher degree in Information Technology, Mechanical Engineering, , Computer Science or a Life Sciences related domain
- Be an avid problem solver with a strong desire to be in a customer-facing role.
- Have the ability to work independently or in small teams
- Demonstrable experience in any/all of the following technology areas would be a distinct advantage:
- BIOVIA product, life science industry, or chemistry/biology laboratory domain experience.
- SQL script creation and Oracle Database administration
- Microsoft Windows Server system administration and Active Directory
- Web server and networking technologies, such as Apache Tomcat or Microsoft IIS with SSL/TLS certificates
- TCP/IP and network topology knowledge, including load balancers, routers, etc.
- Citrix XenApp or similar virtualization software
Join Dassault Systèmes, The 3DEXPERIENCE Company Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 20,000 talented professionals.