Senior R&D Software Support (Level 3)

Malaysia, SL, Petaling Jaya

Role Description & Responsibilities

  • Focus on improving the DELMIA Quintiq software by performing detailed root-cause analysis of complex software problems
  • Participate in working out particular solutions for the identified problems;
  • Address difficult questions about the Quintiq software and about its design/capabilities;
  • Be involve and suggest Requests for Change in the software;
  • Occasionally productize software knowledge by communicating and documenting your findings, experience and lessons-learned;
  • Lead and own internal improvement projects (software quality, more effective support/development processes, etc.).


  • Bachelor or Master Degree in Computer Science, Software Engineering, Mathematics or similar;
  • High abstraction capabilities and analytical skills;
  • Passion for identifying, analyzing, troubleshooting and solving complex software problems;
  • Experience in software troubleshooting or in high level technical support.
  • Experience with object-oriented 3rd/4th generation languages (e.g. C++, Java, Prolog, LISP, etc.)

What’s in it for you?  

  • Will gain  general knowledge of all the different parts of the software
  • Working in a global team, different stakeholders across the world
  • Exposure to different clients, get to work with a magnitude of multinational companies.
  • Inclusive and supportive team – always willing to help 

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
DELMIA-QUINTIQ Logo > Dassault Systèmes

Every business has its planning puzzles, some large, some complex, some seemingly impossible to solve. Quintiq’s vision is to solve every one using a single platform. That vision has driven the development of Quintiq software since the first line was coded back in 1997. Our vision is transforming the world’s supply chains.