Managed Services Engineer

Qualifications

·         Operate and maintain cloud-based infrastructure and managed services, primarily on AWS

·         Deploy, operate, and troubleshoot applications on Kubernetes, especially Amazon EKS

·         Support Kubernetes deployment workflows, including Helm charts, manifests, configuration management, scaling, and rollout strategies

·         Maintain and improve GitLab CI/CD pipelines for automated builds, testing, deployments, and release workflows

·         Operate and support monitoring, logging, and observability solutions, including Grafana, Loki, and Prometheus

·         Monitor platform health, performance, availability, reliability, and cost efficiency across cloud environments

·         Support backend services, APIs, session management, authentication, orchestration, and telemetry systems

·         Deploy and operate GPU/media-focused infrastructure for Unreal Engine visualization, AI inference workloads, and WebRTC-based low-latency streaming

·         Perform incident analysis, root-cause investigation, and operational troubleshooting

·         Collaborate with development teams to ensure smooth handover from development into production operations

·         Implement and maintain secure authentication, authorization, networking, IAM, certificates, and data protection standards

·         Manage object storage and shared file systems for media-heavy workflows, including images, video, AI content, and Unreal Engine assets

·         Contribute to automation, documentation, runbooks, deployment standards, and operational best practices

·         Support zero-downtime deployment strategies, rollback procedures, and release coordination

·         Participate in on-call or support processes where required

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