IT Support Specialist

United States, MA, Waltham

Regular

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Key Job Details

Location:

United States, MA, Waltham

Job type:

Regular

Brand:

Dassault Systèmes

Experience level:

0 to 3 years

Date Period:

7/11/2025

Ref ID:

544664

Role and Responsibilities

DASSAULT SYSTEMES, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 250,000 clients in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow

DASSAULT SYSTEMES is looking for a motivated and technically strong IT Service Operations Associate in our Waltham, MA office, in an onsite/hybrid role.

· Primary responsibilities will include actively supporting and maintaining local IT Infrastructure & User Experience, providing remote (phone, chat, email) IT support to employees, ensuring DASSAULT SYSTEMES offices align with corporate IT standards, and assisting with integration of new acquired companies.

· The IT Services & Support Associate is a gatekeeper to safeguard corporate IT standards, provisions new hardware and software, complete Level 1 and 2 troubleshooting and provides prescribed solutions for users in DASSAULT SYSTEMES offices and remote users in the Americas.

· Support end-user devices (laptops, desktops, tablets) and local environment (printers, unified communications, audiovisual) according to corporate standards

· Provide remote support including troubleshooting and resolving hardware and software issues as part of a team including research, diagnostics, and root-cause analysis

· Patch end-user devices, perform OS upgrades, and troubleshoot antivirus and firewall issues

· Document new solutions and support processes

· Apply knowledge and experience to anticipate support needs and develop new procedures in anticipation of future requirements

· Maintain accuracy of assigned IT assets

· Maintain support KPIs (approval workflows, resolution time, user satisfaction)

· Perform other duties as assigned

Qualifications

· IT Support & Administration experience

· Successful applicants would be analytical and have strong problem-solving skills.

· Strong written and verbal communication and interpersonal skills are required.

· Candidates who meet 8 or more of the following requirements should apply:

o Strong background with Windows OS (Windows 11, Windows Server)

o Strong background in Active Directory

o Experience in supporting MacOS

o Excellent interpersonal and communication skills (written and verbal) for working with peers, clients, and management

o Ability to work independently on multiple projects

o Ability to work with local and remote teams

o Ability to research, design, and implement technical solutions to completion

o Dedicated to high level of customer service and follow through with peers, management, and business users

o Demonstrated ability to work in a complex multination environment

o Ability to lift 20 kg or 40lbs

o Other skills that are a plus:

§ Understanding for Cybersecurity Fundamentals

§ Experience with scripting for task automation (PowerShell, Python, VBA, VBS, batch files)

§ Good understanding of current LAN & WAN technologies

o Languages - French, Spanish and Portuguese would be an asset

Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

Salary Pay Transparency

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $50000 and $68000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.

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Dassault Systèmes is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating virtual twin experiences of the real world with our 3DEXPERIENCE platform and applications, we bring value to more than 350,000 customers of all sizes, in all industries, in more than 150 countries. Join our global community of more than 23,800 passionate individuals!

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