INTERNSHIP - CRM Business Analyst

United States, MA, Waltham
Internship
3/14/2024
537984

Responsibilities

We are the Marketing Technologies (MarTech) Solution Organization, 15 people dispatched between US and France. You will join the team of 3 people based in our NAM HQ in Waltham, MA.

Our purpose is to support, at world-wide scale, the acquisition, nurturing, and qualification of our prospects across multiple teams, from Marketing, Business Development, and Sales. In order to do so, we manage and support multiple applications, such as Marketing Automation Platform, CRM, other prospection tools, and a Marketing Data Lake.

As a CRM Business Analyst, your primary mission is to contribute to the global deployment, usage and optimization of the Customer Relationship Management (CRM) system dedicated to prospection activities. You will make sure of its effectiveness, adoption and alignment with the strategic drivers and business goals, across multiple brands, channels and geographies.

This internship involves:

·         Being proactive in identifying CRM-related challenges and opportunities

·         Contributing to the definition and validation of the change requests from our stakeholders (Business Development, Sales, Marketing, Strategy, …)

·         Mapping these requests to the corresponding features in the tools (existing or to be built)

·         Configuring the tools involved accordingly

·         When development is required, collaborate with the technical teams involved

·         Testing and validating these new features/changes along with the QA team

·         Deploying these changes, interacting with the user community globally, and the power users specifically

·         Monitoring and supporting the adoption and gathering data/feedback from our stakeholders and users

This is a 5-6 month paid internship with a flexible start date in the Dassault Systèmes Corp. offices located at 175 Wyman Street Waltham, MA 0245. You will be expected to follow a hybrid work model (three days in office, two days work from home).

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Qualifications

·         Degree in Information Systems, Business or Computer Science

·         Familiar with Sales & Marketing processes and/or applications (CRM, Automations ...)

·         Comfortable working and interacting in a dynamic, global environment with cross functional teams, cultures, regions, brands, and channels.

·         Analytical skills, including database querying, data analysis

·         Ability to synthetize and communicate with different stakeholders.

·         Be pro-active in identifying and resolving challenges

Preferred

·         Experience with a major CRM Platform (HubSpot, SalesForce, Siebel...)

·         A good understanding of B2B sales prospection

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
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