Industry Process Consultant - Customer Success

Malaysia, 10, Petaling Jaya
Regular
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Key Job Details
Location:
Malaysia, 10, Petaling Jaya
Job type:
Regular
Product:
Dassault Systèmes
Experience level:
0 to 3 years
Posted on:
6/12/2026
Ref ID:
546564

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as an Industry Process Consultant in Petaling Jaya, Malaysia!

Role Description & Responsibilities:

  • Drive structured adoption programs for assigned customer accounts to increase active usage and engagement
  • Execute regular user success sessions to identify workflow gaps and drive behavioral change 
  • Guide end users to adopt key platform practices such as data management, revision control, and collaboration workflows etc
  • Analyze customer usage patterns and identify barriers to adoption, proposing targeted actions to improve engagement 
  • Articulate the business value of the 3DEXPERIENCE platform through measurable outcomes such as increased active users and workflow efficiency
  • Identify at-risk accounts with low engagement and take proactive actions to recover adoption momentum
  • Contribute to scaling adoption programs by refining processes, tools, and methodologies

Qualifications:

  • Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or related discipline
  • Up to 3 years of experience in 3D CAD product modeling and/or design (can consider Graduate)
  • Strong relationship management, communication, and presentation skills
  • Familiarity with SOLIDWORKS and/or 3DEXPERIENCE platform is an advantage 
  • Fluent in English and any additional ASEAN language is a plus (Mandarin is highly preferred)
     

What’s in it for you?

  • Be part of a strategic initiative driving cloud adoption across AP South 
  • Work in a collaborative and innovative environment with global teams 
  • Opportunity to influence user success and partner capability at scale 
  • Access to continuous learning, certifications, and career development programs 
  • Exposure to cutting-edge digital engineering and cloud technologies 
  • Hybrid and flexible working environment 
     

Inclusion statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
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Dassault Systèmes Logo > Dassault Systèmes

Dassault Systèmes is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating virtual twin experiences of the real world with our 3DEXPERIENCE platform and applications, we bring value to more than 350,000 customers of all sizes, in all industries, in more than 150 countries. Join our global community of more than 23,800 passionate individuals!

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