Customer Success Manager

United States, MA, Waltham
Regular
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Key Job Details
Location:
United States, MA, Waltham
Job type:
Regular
Product:
Dassault Systèmes
Experience level:
4 to 5 years
Posted on:
11/12/2026
Ref ID:
550630

Role Description & Responsibilities

Dassault Systèmes is seeking a Customer Success Manager to support our cloud and on-premise software solutions, with a focus on managing key customers. This role is critical in ensuring timely, high-quality builds and maintaining strong relationships with development, support, and cloud operations teams.  

  • Customer Management: Support Technical Support, Development and Sales to secure customer deployment and success using Dassault Systèmes products in a production environment. 
  • Support the AMERICAs team in managing Support Extension Requests for customers needing to remain on an aging release as they migrate to a supported level. 
  • Emergency Fix Processing: 
    • Provide support for R&D Cloud Ops to manage pinpoints (emergency fixes for delivery) in the R&D Factory. 
    • Ensure timely responses to emails, Support inbox, and Symm messages to maintain process flow. 
    • Track and manage multiple dashboards simultaneously to handle requests efficiently. 
  • Collaboration: Build a strong network with development, support, cloud operations, and operations teams to ensure high-quality builds. 
  • Process Improvement: Identify opportunities to streamline operations and enhance customer satisfaction.

Qualifications 

  • Education & Experience: 
    • BS in Engineering, Computer Science or a related field, combined with relevant experience in a software company. 
    • Experience managing customer situations across multiple industries, particularly in cloud environments. 
  • Technical Skills:
    • Strong functional use of Microsoft Office (Word, Excel, Project, PowerPoint). 
    • Exposure to data visualization and automation.
  • Soft Skills: 
    • Strong written and spoken English communication skills. 
    • Ability to develop a multi-level network across departments. 
    • Strong desire to learn and improve existing operations. 
  • Nice to Have - Experience in customer support or Life Science industry 

Restrictions - Due to customer requirements, only US persons will be considered for this role.

Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.
Salary Pay Transparency

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $95000 and $112000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.

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Dassault Systèmes is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating virtual twin experiences of the real world with our 3DEXPERIENCE platform and applications, we bring value to more than 350,000 customers of all sizes, in all industries, in more than 150 countries. Join our global community of more than 23,800 passionate individuals!

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