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Issue:In LES attempting to parse data from a PDF file returns Error "-2147219491 Context string is empty.. / No data found" Solution:Make sure the PDF file is not password protected which does not allow other programs to access and read the file.

BIOVIA LABORATORY INFORMATICS

Issue:Can another Oracle user id other than SYSTEM be used during installation? Solution:-The recommendation is to use the Oracle System user id during installations and upgrades because that user has all the grants and privileges in Oracle. Oracle System user is only used during installation. You can theoretically use another user id instead of System user but you need to make sure that user has

BIOVIA LABORATORY INFORMATICS

Issue:Some LES users, but not all, when accessing LES client from Citrix | Procedure Manager | Procedure Registration | Viewer tab receive a message from Microsoft Word " We're sorry. We can't open Normal.dotm because we found a problem with its contents." Resolution:This message is coming from Microsoft Word. Since the issue is not occurring for all users that are accessing LES client from the

BIOVIA LABORATORY INFORMATICS

Issue:Multiple minidump files created in various locations (eg bin folder) either in the LES application or Client machine. Solution:-Remove the minidump files then modify the sqlnet.ora file on DB, LES APP and client servers and add the following 3 lines then restart the DB and listener: DIAG_ADR_ENABLED=OFFDIAG_SIGHANDLER_ENABLED=FALSEDIAG_DDE_ENABLED=FALSE

BIOVIA LABORATORY INFORMATICS