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Issue:CIMS adapter in LES Admin Console has the status of "Not Connected" Solution:Please check the following:-Open Admin Console on LES App server | Mouse click on the row for CIMS Adapter | Mouse click on Adapters on top and select "Edit Adapter" | Make sure Host field has the hostname of LES client machine that has this Adapter installed on and Port field is 5063-Open windows services on LES c

BIOVIA LABORATORY INFORMATICS

Issue:A user in LIMS entered some value in filter under IM tab and now receives "Unterminated string passed in..." error message when mouse clicking on IM tab Solution: Have the user Login to LIMS-In the address bar after http:// add /Administration/clearusersettings so it will look like following line:http:// /Administration/clearusersettings then press enter or refresh br

BIOVIA LABORATORY INFORMATICS

Issue: User receives "Opps! Unable to perform requested transaction...." error when attempting to access IM tab in LIMS. This issue is happening for a single user and in one ENV only. Solution:-Have the user Login to LIMS -In the address bar after http:// add /Administration/clearusersettings so it will look like following line: http:// /Administration/clearusersettings t

BIOVIA LABORATORY INFORMATICS

Issue: One user is not seeing "CIMS Adapter" in the Device Type dropdown during LES procedure execution. The option is available to other users with the same security permissions Solution:This issue normally occurs when a particular user does not have the proper Lab and Location assigned permissions.-Login to LES client | Security Manager | Double mouse click on the row for a user that can success

BIOVIA LABORATORY INFORMATICS