Support Policies & Offers

Consult your Support Policies and the offers for your organization.

Support Policies

Dassault Systèmes Support Policies give you visibility on the different Support phases.
Check out the Support Services that may be applicable to the 3DS solutions you ordered.

Support Offers

We partner with your organization to ensure you succeed in your projects.

Dassault Systèmes has designed support offers to meet your most demanding support challenges.

Basis Support Offer

With the payment of your License charge, you have access to a set of valuable support services that enhance your experience with your 3DS solutions.

Depending on your 3DS solutions portfolio, you will benefit from the SECURE or ADVANTAGE offer.

You can also suscribe to additional ENTERPRISE Offers.

Our mission and commitments

We deliver Technical Expertise

When you contact us, certified and passionate experts help with your concerns. They are regularly trained to our solutions and act within a highly professional manner.
Meet Caroline, our EMEA Technical Support Director, passionate by her mission.
Meet Nejib, one of our technical expert team Manager.

We offer you our experience in Project Deployment

To guarantee you a successful deployment of our solution, we propose you a wide range of services based on our best practices.
Meet Shirly, one of our EMEA project expert, who introduces her mission.
Discover our ENTERPRISE services.

We pay much attention to your feedback

Your feedback is invaluable to us. We strive to take them in account and deliver regular improvements to our support services, processes and tools. We welcome your suggestions and comments.

The Customer Support mission is to help you to deploy your projects on time and secure production health, with expected quality. We are committed to help you at all stages of your project thanks to our technical skills and expertise in deployments. We are your partner for your project success.

Stéphane Dallet VP, WW R&D Customer Support