T82-2021 Notification Regarding BIOVIA Discoverant 2020

Program

BIOVIA Discoverant

Operating System

All supported operating systems

Description

We are providing this Technical Note to inform you about an issue found in all versions of BIOVIA Discoverant 2020. This is an update to Technical Note T72-2021. It has been reported that on occasion a random page could be added to a PRIMR book export. These pages do not contain data but can cause the system to error when accessed by PRIMR Export Editor.

Resolution

At this time we have determined the root cause of these events originates from an Oracle driver that was used in Discoverant 2020 to connect to PRIMR databases. We are asking customers to check your system to see if this issue may have occurred--by running the query below. Some modification may be needed for your environment. If this query produces results please contact BIOVIA Support so that we can provide you a trigger to work around this issue.

SELECT book_template_name, book_name, page_name, page_index, field_name

FROM export

WHERE NOT EXISTS (

SELECT *

FROM export_attributes ea

WHERE export.book_template_name = ea.book_template_name

    AND export.book_name = ea.book_name

    AND export.page_name = ea.page_name

    AND export.page_index = ea.page_index );

BIOVIA is working on a hot fix to the 2020 SP2 release. This problem will also be resolved in the next 2022 golden release. Please contact BIOVIA Customer Support for further information.

How to contact BIOVIA Support

If you have any questions, please contact BIOVIA Support.