T72-2021 Notification Regarding BIOVIA Discoverant 2020 SP1 HF1

BIOVIA Discoverant

Program

BIOVIA Discoverant

Operating System

All supported operating systems

Description

We are providing this Technical Note to inform you about a potential issue found in BIOVIA Discoverant 2020 SP1 HF1. It has been reported that from time to time a random page was added to a PRIMR book export. These pages do not contain data but can cause the system to error when accessed by PRIMR Export Editor.

Resolution                                                                         

At this time we are continuing to investigate the nature of this finding. We are asking customers to check your system to see if this issue may have occurred by running this query below. Some modification may be needed for your environment. If this query produces results please contact BIOVIA Support.

SELECT * FROM primrexport.export e

   WHERE NOT EXISTS

   (SELECT *

        FROM PRIMR_user.v_template t

        WHERE t.booktemplatename = e.book_template_name

        AND t.pagetemplatename = e.page_name); 

How to contact BIOVIA Support

If you have any questions, please contact BIOVIA Support.