T173-2023 Notification Regarding an Issue Where HVU Data Is Not Being Saved

Program

BIOVIA Discoverant 2024 Golden

BIOVIA Discoverant 2023 HF1

BIOVIA Discoverant 2023 Golden

Operating System

All supported operating systems

Description

We have found an issue with the versions of Discoverant listed here where new HVU data is not saved. This occurs anytime the Discoverant services are shutdown. The issue is that the HVU data cannot be saved due to an error when the Discoverant services are stopped. Any new HVU data that is entered from these versions of Discoverant will be lost if the Discoverant services are stopped unless you utilize the workaround in the Resolution section below.

Resolution

We are currently working on a hotfix to address this issue. In the meantime a workaround would be to re-publish the hierarchy that has new HVU data before stopping the Discoverant services. This will force the data save.

How to contact BIOVIA Support

If you have any questions, please contact BIOVIA Support.