Reminder : Troubleshooting for web apps now available for 3DEXPERIENCE platform on the Cloud & On Premise

Reminder: New version of the Troubleshooting apps have been released for the 3DEXPERIENCE platform

Troubleshooting Machine is the easiest and quickest way to record a video and collect traces of a 3DEXPERIENCE platform scenario.

We recommend using Troubleshooting Machine while opening a Service Request to Dassault Systèmes support team in order to optimize the performance of the Support services by :

  • Reducing Service Request submission cost
  • Reducing Service Request back and forth
  • Accelerating Service Request resolution time

Please refer to Troubleshooting Machine Support web page for more information.

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