Troubleshooting Machine is the easiest and quickest way to record a video and collect traces of a 3DEXPERIENCE platform scenario.
We recommend using Troubleshooting Machine while opening a Service Request to Dassault Systèmes support team in order to optimize the performance of the Support services by :
- Reducing Service Request submission cost
- Reducing Service Request back and forth
- Accelerating Service Request resolution time
Please refer to Troubleshooting Machine Support web page for more information.
Need Assistance?
Our support team is here to help you make the most of our software. Whether you have a question, encounter an issue, or need guidance, we've got your back.