T72-2024 Notification regarding Download PDF link inside the Recipe Comparison and the Recipe IOQ report Load Balanced servers

Step to resolve an issue with using the Download PDF link inside the Recipe Comparison and the Recipe IOQ report on a load balanced server.

Program

BIOVIA Pipeline Pilot

Operating System

Windows & Linux

Description

Step to resolve an issue with using the Download PDF link inside the Recipe Comparison and the Recipe IOQ report on a load balanced server.

Resolution                                                                         

Open the “Recipe Qualification” protocol in the Pipeline Pilot Client. In the protocol locate the “Download PDF” component to view the parameters. The parameter the needs to be changed is under Link and actions. Under this the link parameter needs to be changed to ‘file://(file location)/QualificationReport.pdf.’ which will direct it to the absolute file location.


If a third forward slash is used it will redirect to the environment (the load balancer) instead of the absolute file location (see example below).

The same steps need to be done for the recipe IOQ report protocol.




 

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