cloud eligibility

Cloud Eligibility

Test your compatibility and check your hardware and software on 3DEXPERIENCE platform on the cloud

STEP 1: Test your compatibility

 

Our Cloud Eligibility tool is the easiest and quickest way to check the compatibility of your environment with 3DEXPERIENCE platform on cloud.

 

This tool is available for Windows version only. Please ensure that you have internet access to run this tool. The Cloud Eligibility Checker tool will perform various checks and ensure you are ready to run 3DEXPERIENCE Platform on Cloud. In order to stay up to date with the brand new updates it is very much essential to download the latest version of Cloud Eligibility Checker Tool each time.

 

To know more details on the Cloud Eligibility Checker please refer our knowledge base QA00000100385
 
The official Cloud Program Directory contains detailed prerequisites and system requirements. The following pages are describing the main highlighted requirements to check prior to upgrading.

STEP 2: Check your hardware

Hardware

The official documentation you can use as reference for Hardware Configurations check are :

STEP 3: Check your software

Support Policy for browsers are as follows

  • 64-bit Firefox 78 ESR is a Validated Platform.
  • 32-bit Firefox 78 ESR is a Compatible Platform.
  • Firefox x ESR, with x>78 is a Compatible Platform.
  • 32-bit or 64-bit Chrome, most current stable channel release, is a Compatible Platform.
  • 64-bit Microsoft Edge Chromium, most current official build, is a Compatible Platform

 

 

Internet option settings

1. Open the control panel and go to Internet Options > Advanced > Security Ensure that “Enable Enhanced Protected Mode” Option is disabled

eligibility 1

2. Open the control panel and go to Internet Options > Advanced > Security Ensure that “TLS 1.2” Options are enabled

eligibility 2

Bandwith and Latency Consideration

 

When receiving a Case, DS will determine if this is due to an issue specific to network round trip latency or available bandwidth between Customer’s location of access of the DS Offering and DS’s data center.

It is required (https://media.3ds.com/support/progdir/all/?pdir=3Dexp&context=cloud) :

  • A minimum of sixteen (16) Mb/s available bandwidth and a maximum of one hundred and twenty (120) milliseconds round trip latency toward DS’s data center is a Qualified Platform.
  • A minimum of four (4) Mb/s available bandwidth and a maximum of three hundred and fifty (350) milliseconds round trip latency toward DS’s data center is a Compatible Platform.

DS reserves the right not to provide Support Services if those requirements are not respected.

Such round trip latency / bandwidth measure shall be performed using 3DEXPERIENCE Paltform “Network Perfomance” utility accessible on the “Assistance / About 3DEXPERIENCE Platform / Support” menu.

 

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