Director, Technical Content Management

Responsibilities:

• Direct the creation and alignment of technical content development strategy and operations with other Global Education and cross-org operations. Facilitate cross-org synergies that deliver operational efficiencies and a unified, exceptional learning experience for all end users.
• Innovate to reflect industry and customer learning enablement best practices and to upgrade/expand the value-add impact to customer and business success.
• People Management for a centralized team of 20+ technical writers - 4 to 6 direct reports.
• Advocacy for all our global learner personas
• Development, enablement and empowerment of our talent

Qualifications:

• 15 years minimum experience as a global Director, Technical Content Management (or related role) in a clinical trial operations context – producing end-user technical documentation and associated learning enablement assets and partnering with Product, Professional Services, Customer Success, and other Medidata stakeholder teams.
• 15 years minimum experience as a People Manager for a large Technical Content Management team – consisting of both remote and onsite talent
• 15 years minimum experience designing technical content strategy and associated learning solutions in a Life Sciences context. Clinical Trial Operations context preferred.
• Master's Degree in Technical Content Management or a related discipline or equivalent years of experience
• Proficient in Technical Content design, information mapping, human-centered design, Articulate Storyline, Confluence, Google Workspace (G Suite), PhotoShop, Camtasia, Simplified English, Accessibility, JIRA/Agile practices, and localization readiness best practices
• Stewardship for best-in-class, integrated technical content management
• Learning-as-a-Service business acumen to position learning solutions as a driver of customer success and business growth
• Demonstrated exceptional communication, project management, and partnering competencies
• Creative approach to innovation and ideation to differentiate our technical content management from other competitors
• Ability to work well, and enable others to work well, within challenging release or project timeframes in a fast-paced, software development environment

This role is a 3d/week hybrid role positioned out of our New York or New Jersey office; also requires the ability to occasionally travel between the two offices.

The salary range posted below refers only to positions that will be physically based in New York City. As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. Pay ranges for candidates in locations other than New York City, may differ based on the local market data in that region. The base salary pay range for this position is $135,000 to $180,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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