
ATNS (Air Traffic and Navigation Services) is the sole provider of air traffic, navigation, training and associated services within South Africa and parts of Africa.
Responsible for 10% of the world’s airspace, ATNS manages more than half-a-million arrivals and departures every year. It also trains new controllers each year and extends this training to other air navigation service providers (ANSPs) in the region. A growing company in a highly-dynamic environment, ATNS required a workforce planning platform to plan daily tasks and rosters for its 600 controllers. The solution would also need to handle activities related to the training and testing for trainee controllers.
DELMIA Quintiq was selected based on its ability to meet air traffic control-specific requirements and the fact that the platform was already being used by the world’s largest ANSPs.The integrated planning solution by DELMIA Quintiq accommodates all scheduling constraints and rules set by regulatory bodies such as the South African Civil Aviation Authority and the requirements of labor unions.
"We were very impressed by DELMIA Quintiq and its ability to deliver a solution for our specific needs. ATC requires all systems to be fully compliant with its safety regulations, and DELMIA Quintiq allows us to provide a safe and reliable service to our customers. It was clear from speaking to references that they are able to help us achieve this as well as improve our cost effective service delivery."
Thabani Mthiyane, CEO, ATNS
Solution: DELMIA Quintiq

Airbus Helicopters, a division of Airbus Group, provides the most efficient civil and military helicopter solutions worldwide.
To stay ahead of the competition, Airbus Helicopters launched a Manufacturing Operation Management project to address Primary Components Machining, Sub-System Assembly and Final Assembly Lines.
Solution: DELMIA Apriso
Customer Video: Airbus Helicopters On the Road to Manufacturing Excellence

Airservices is Australia’s air navigation service provider (ANSP), responsible for managing and monitoring Australian airspace, which covers approximately 11% of the earth’s surface. Of its approximately 4,000 employees, it has almost 1,000 air traffic controllers working at two major centers in Melbourne and Brisbane, four terminal control units and 29 towers at international and regional airports.
With DELMIA Quintiq's end-to-end ANSP workforce planning solution, Airservices creates plans and rosters for air traffic controllers and support staff in the medium- and short-term. The DELMIA Quintiq solution is integrated with Airservices’ IT environment and SAP HR & Payroll system.
Since implementing DELMIA Quintiq, Airservices reports increased visibility of all stages of the rostering process. Management is better equipped to ensure compliance with multiple industrial agreements as well as the regulatory and licensing requirements. DELMIA Quintiq also delivers an enhanced fatigue risk management system that integrates Airservices’ fatigue rule set and associated processes to anticipate and minimize the impact of fatigue.
"The DELMIA Quintiq solution provided a level of vision over the entire rostering process that didn't exist before. This has led to increased management capability and management oversight reporting capabilities which have identified areas to reduce costs and seize latent capacity within the network." Nigel Fitzhardinge, Resource Planning and Rostering Manager, Air Traffic Control Group at Airservices (2013)
Solution: DELMIA Quintiq
Customer Video: Optimizing the Air Traffic Control Rostering

The Aviation Security Service (AVSEC) is the official provider of aviation security services in New Zealand. With employees based at eight locations around New Zealand, AVSEC screens domestic and international departing passengers, and provides security at designated areas of airports.
"DELMIA Quintiq was selected after an extensive RFP process. Our growing understanding, experience and appreciation of DELMIA Quintiq’s power is allowing us to exploit its capabilities even more. Creating fair and transparent rostering is no longer an issue. The potential keeps growing."
Mark Everitt, General Manager, AVSEC
Solution: DELMIA Quintiq

Avio is a leading company in space propulsion, based in Colleferro, near Rome, Italy. The company offers competitive solutions for launching institutional, governmental and commercial payloads in Earth orbit through its Vega rocket family. The expertise and know-how acquired in over 50 years, currently allow Avio to compete with the top players in the segment of solid, liquid and cryogenic propulsion for space launchers and military tactical missiles.
Solution: DELMIA Apriso, DELMIA Digital Manufacturing

Brahim’s SATS Food Services Sdn Bhd (BSFS), formerly known as LSG SkyChefs-Brahims Sdn Bhd, is the principal inflight services provider at both the Kuala Lumpur International Airport (KLIA) and Penang International Airport. BSFS currently serves 36 international airlines and caters to an average of 190 aircraft per day and prepares an average of 35,000 to 40,000 meals per day. BSFS’s flight kitchen is categorized into three departments, which produce a combination of hot meals, cold salads, desserts, bread and pastries, operating 24 hours daily with a maximum capacity of about 50,000 meals per day.
After searching for a flexible planning system that could adapt to its complex rules and dynamic mode of operations, Brahim’s Airline Catering selected DELMIA Quintiq to provide a supply chain planning and optimization solution to optimize its ramp operations, production, and equipment. Within six months, Brahim’s Airline Catering achieved its goals of improving operational efficiency and capacity utilization, with a full return on investment achieved through significant reductions in vehicles and labor costs.
Solution: DELMIA Quintiq

Brussels Airport, one of the best airports in Western Europe, caters to over 100 airlines daily. In 2014 alone, the Belgian airport managed almost 22 million passengers. Due to a yearly increase in the number of passengers and airlines, the daily assignment of its stands, 54 gates, and 162 check-in desks became a puzzle that was too complex to solve using its old systems.
Brussels Airport now uses DELMIA Quintiq for its capacity and daily planning. The software enables the airport to optimize the utilization of its resources efficiently to meet the needs of its increasing pool of customers.
"The aviation industry is very dynamic and competitive. Customer satisfaction and cost efficiency need to balance. We can meet these challenges with the DELMIA Quintiq solution and offer airlines the best possible service and support during check-in and arrival procedures."
Arnaud Feist, CEO, Brussels Airport Company
Solution: DELMIA Quintiq
Case Study: Optimizing Stand and Gate Capacity at Brussels Airport

The Civil Aviation Authority of Singapore (CAAS) is a provider of Air Navigation Services (ANS) for over 800,000 square kilometres of airspace. To ensure the safe and expeditious flow of air traffic, about 390 Air Traffic Control Officers (ATCOs) work around the clock, behind the scenes, to handle approximately 676,000 aircraft movements in a year within Singapore’s Flight Information Region (FIR), as well as the civil aerodromes within Singapore (which include Changi Airport and Seletar Airport). The objective of an ANS Provider (ANSP) is to achieve operational safety, capacity and efficiency of the highest level.
Solution: DELMIA Quintiq

Copenhagen Airport is the main international airport serving Copenhagen, Denmark. The airport handles over 70 scheduled airlines and serves over 70,000 passengers per day. Over 25.6 million passengers passed through the facility in 2014, making it the busiest airport in the Nordic region. It has a maximum capacity of 83 loadings per hour and room for 108 airplanes.
Unlike other Scandinavian airports, a considerable share of the airport's passengers are international travellers, while domestic passengers number less than 10 percent. The airport’s 2,132 operational staff is managed using DELMIA Quintiq. In 2014, Copenhagen Airports was named the best airport in Northern Europe. Passengers also rated it as having the best and most friendly security process among 395 airports worldwide.
Solution: DELMIA Quintiq

Dassault Aviation is a French aerospace company that shapes the future by designing and building military aircraft, business jets and space systems.
Solution: DELMIA Apriso

Operational planning at DFS deals with a wide variety of constraints. To ensure safety, air traffic controllers keep an intricate schedule to coordinate different aircraft movements and short breaks. The controllers have different skills, competencies and certificates. Furthermore, all trainee controllers have to work with an experienced coach.
The planning at DFS also has to comply with regulations and be flexible to deal with changes. DFS uses the DELMIA Quintiq solution for the daily, monthly and yearly planning of air traffic control staff schedules. The organization expects to be able to deploy staff more efficiently as the new DELMIA Quintiq system provides DFS with real-time insights into daily schedules and the consequences of necessary adjustments.
"DELMIA Quintiq shows us in a capacity chart where there is a personnel shortage. During shift planning, planners can view on one display where there will be a shortage of controllers, a day, month or year ahead. The fact that the capacity is shown clearly in one display makes the planning much easier." Ralf Schlingmann, Project Manager, DFS
Solution: DELMIA Quintiq

Established as a commercial entity in April 2007, Dubai Airports owns and manages the operation of Dubai International Airport (DXB) and Dubai World Central (DWC). DXB is the world’s busiest international airport, serving 90 airlines flying to more than 240 destinations across six continents. DWC, slated to be the region’s airport of the future, launched cargo operations in 2010 and passenger flights in 2013.
The DELMIA Quintiq solution went live at DXB within 5 months of implementation. It enables automated planning of the airports fixed resources, which include 212 airport stands, 142 gates, 526 check-in counters and 28 baggage belts. It is also able to handle calculations for 40 flights per second and take advantage of information from multiple sources to improve its automation process. With 1,100 flights passing through DXB each day, optimal efficiency is crucial in maintaining high levels of customer satisfaction. With full visibility over resources and demand, planners can adapt resource allocation to fit specific airline preferences and further streamline passenger flow. The result? Increased traffic handling capabilities without sacrificing passenger experience.
“We aim to deliver a world-class experience to the airlines that use our airports and the passengers that they carry. DELMIA Quintiq will enable us to maximize utilization of our current fixed resources and prepare for future expansions.” Frank McCrorie, SVP Operations
Solution: DELMIA Quintiq

The public business entity ENAIRE, attached to the Ministry of Public Works, manages air navigation in Spain. The five control centres and 21 towers handle 2 million flights per year. All aircraft that take off from, land in or cross ENAIRE's airspace receive communication, navigation and surveillance services through a modern and comprehensive network of facilities operated by ENAIRE.
Solution: DELMIA Quintiq
The Federal Aviation Administration's mission is to provide the safest, most efficient aerospace system in the world. The FAA's 48,000 employees operate the air traffic and navigation system in the United States, regulate civil aviation, airport safety and commercial space transportation, and advance aviation safety globally.
DELMIA Quintiq's employee planning and optimization solution provides FAA managers with an optimal software solution across all planning horizons. Advanced optimization engines and extensive what-if capabilities improve the FAA's long-term workforce planning.
In addition, the DELMIA Quintiq solution has many advanced capabilities that the FAA may utilize to manage annual leave planning, efficiently create shift plans, allocate shifts to individual employees, and support short-term absenteeism management. The software supports a range of self-service functions for employees, such as swapping shifts with colleagues and requesting leave, by helping managers evaluate the feasibility and implications of each request.
Solution: DELMIA Quintiq

Finnair flies between Asia, Europe and North America. Its extensive network connects 19 cities in Asia and 7 cities in North America with over 100 destinations in Europe. The airline, a pioneer in sustainable flying, was the first European airline to fly the next-generation, eco-smart Airbus A350 XWB aircraft. It is also the first airline listed in the Leadership Index of the worldwide Carbon Disclosure Project.
The only Nordic carrier with a 4-star Skytrax ranking, Finnair has also won the World Airline Award for Best Airline Northern Europe for the past eight years running. Finnair is a member of oneworld, the alliance of the world's leading airlines committed to providing the highest level of service and convenience to frequent international travelers. Finnair selected a software by DELMIA Quintiq to plan its ground operations workforce. This covers rostering for over 1350 employees in the areas of maintenance, customer services, cargo handling and catering.
"DELMIA Quintiq successfully demonstrated how a single system can manage the planning challenges of different departments." Jaakko Schildt, COO, Finnair
Solution: DELMIA Quintiq

Fraport AG is a leading group of companies in the international airport business. The company operates Frankfurt Airport, the largest commercial airport in Germany and one of the world's most important air transportation hubs. In addition to offering a full range of airport services, Fraport has a strong presence in airport retailing and real estate development.
DELMIA Quintiq has helped improve winter service deployment planning at Frankfurt Airport, thus ensuring efficient snow removal and safer travel. DELMIA Quintiq will continue to help increase the airport’s efficiency in several other key areas.
"DELMIA Quintiq has made a significant contribution to the efficient planning and coordinating of our winter service. It was possible to model the versatile software according to our needs and quickly implement it. I would recommend DELMIA Quintiq." Dr Wolfgang Pelzer, Vice President Application Development ERP, Scheduling and Management Information System
Solution: DELMIA Quintiq

Gatwick Airport is the UK’s second largest airport with over 46 million passengers per year. The airport offers passengers around 230 destinations in over 70 countries, while the long-haul network has extended to over 60 routes. Gatwick has the largest rail catchment of any UK airport.
Solution: DELMIA Quintiq

KLM Catering Services Schiphol (KCS) is a leading airline caterer and subsidiary of KLM Royal Dutch Airlines. The 1,300-person company serves KLM, KLM Cityhopper, KLM UK, as well as a host of international airlines including Northwest Airlines, Japan Airlines, Iberia, Royal Jordanian, and Cyprus Airways. KCS prepares and delivers 45,000 meals a day to 12 airlines, 350 flights, and 50 different types of aircraft. To keep service levels high, it needed to optimize the speed of its service delivery, maintain consistent delivery performance product quality; increase productivity levels; and control costs.
With the use of DELMIA Quintiq software, KLM Catering Services improved the utilization of materials, increased productivity and realized better commercial agreements with customers. The project was completed in only six months in collaboration with DELMIA Quintiq's partner Ab Ovo.
"This is one of the few IT projects which has been implemented on time and within budget. The punctuality of the distribution of the catering products to the aircraft has increased from 98% to 99.5%, which is an important improvement for us. It has exceeded our expectations concerning the functional requirements." Jacques Blaauw, Managing Director, KLM Catering Services
- Delivery performance improved from 98% to 99.5%.
- A 3% gain in capacity through more efficient use of its vehicles and drivers.
- The system has proven so valuable and reliable that additional activities, such as de-icing aircraft, have also been included.
Solution: DELMIA Quintiq

KLM Royal Dutch Airlines serves 144 destinations using a modern fleet of 201 aircraft and employs over 32,500 people around the world. DELMIA Quintiq was chosen to provide an advanced pilot transition and vacation planning system for KLM.
With DELMIA Quintiq, KLM was able to reduce the amount of time spent planning and replanning transitions. DELMIA Quintiq continued to help KLM increase efficiency in a second project: optimizing KLM's workforce planning for pilot management. KLM planners used to take up to one month to develop a three-year plan – now they can create the plan overnight.
"KLM needed a flexible solution that could efficiently manage the important aspects of pilot staffing and keep workforce-related costs minimal. DELMIA Quintiq's knowledge of our business has impressed us, and we are delighted that the roll-out is complete." Pieter Wensveen, VP Finance and Crew Planning, KLM Royal Dutch Airlines
Solution: DELMIA Quintiq

Located in Hong Kong, this facility has around 900 employees and produces approximately 10.5 million meals per year. The facility currently serves 37 customers, including an airline that calls Hong Kong its hub. It features an in-house bakery, laundry and laboratory. While a recognized name in train and airline catering, LSG Sky Chefs also supports airlines and rail operators with a wide selection of related services. These include lounge catering, hospitality, airline consulting, railway consulting and last-mile logistics. Driven to create unrivalled culinary experiences for people on the go, LSG Sky Chefs offers complete train and airline catering programs and bespoke food solutions for every price category. These cover everything from premium onboard dining to full-tray menus, meals and snacks.
Solution: DELMIA Quintiq

Lufthansa Cargo ranks among the world’s leading air freight carriers. In the 2017 business year, the airline transported around 1.6 million tons of freight and mail and sold 8.9 billion revenue ton-kilometers. The company currently employs about 4,500 people worldwide. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by Lufthansa, Austrian Airlines and Eurowings, and an extensive road feeder service network. The bulk of the cargo business is routed through Frankfurt Airport. Lufthansa Cargo is a wholly owned Lufthansa subsidiary of Deutsche Lufthansa AG.
Lufthansa Cargo selected DELMIA Quintiq to improve Lufthansa Cargo's production planning at two of its most relevant hubs in Frankfurt and Munich. Lufthansa Cargo can look forward to improved business performance with DELMIA Quintiq as the solution is set to maximize capacity of workstations and improve the flow of freight between inbound and outbound processes.
"We at Lufthansa Cargo are constantly looking for new ways to simplify operations and increase efficiency. Digitization is key. It adds to our competitive advantage and gives value to our partners. Our search for digitized processes led us to DELMIA Quintiq. We are confident that DELMIA Quintiq will enable us to offer better service to our customers and strengthen our market position." Sören Stark, Chief Operating Officer, Lufthansa Cargo
Solution: DELMIA Quintiq

NAV CANADA is the company that owns and operates Canada’s civil air navigation service (ANS). NAV CANADA manages 18 million square kilometers of Canadian and oceanic airspace. With 40,000 customers and 3.3 million flights a year, they are one of the largest Air Navigation Service Providers (ANSPs) by total Instrument Flight Rules (IFR) flight hours. As a private company, NAV CANADA’s revenues come from their aviation customers, not government. By investing in technology and controlling costs, they have kept customer rates stable while improving safety and flight efficiency.
The organization’s employees provide services to commercial and general aviation from facilities throughout Canada. These services include air traffic control, flight information, weather briefings, aeronautical information services, airport advisory services and electronic aids to navigation. DELMIA Quintiq was chosen by NAV Canada for the supply of an operational staff planning solution for their Air Navigation Services.
Solution: DELMIA Quintiq

Safran Aircraft Engines, a division of Safran group, is a French aerospace engine manufacturer headquartered in Courcouronnes, France. It designs, makes and maintains engines for commercial and military aircraft as well as rocket engines for launch vehicles and satellites.
Safran Aircraft Engines implemented DELMIA Apriso MES and DELMIA Digital Manufacturing solutions across their manufacturing plants around the world. They were facing two major challenges: shorten the development cycles and ensure continuity between the technical and manufacturing divisions.
Solution: DELMIA Apriso, DELMIA Digital Manufacturing
Case Study: Driving Global Manufacturing Excellence at Safran Aircraft Engine

Switzerland’s air navigation service provider (ANSP) skyguide has 1,400 employees. This includes over 540 civil and military air traffic controllers; 300 engineers, technicians, and IT experts for development and maintenance; aeronautical data operators, admin staff, and many other roles.
ANSP skyguide optimizes the planning of the rosters and tasks of nearly 800 air traffic control officers (ATCOs) and other staff using the DELMIA Quintiq planning and optimization software. The system is called the Business Integrated Optimization of MANpower (BIOMAN) project and its goal is to enable Skyguide to achieve greater planning efficiency and transparency, thus improving service delivery performance and reducing costs.
DELMIA Quintiq was chosen for its ability to demonstrate that its solution will enable skyguide to achieve enhanced operational efficiency and service quality as well as lower costs. Additionally, DELMIA Quintiq proved that its flexible system could adapt to the variety of requirements at Skyguide’s different locations and integrate with Skyguide’s existing planning systems.
“A lot of time is gained by the application’s possibility to create reports on absolutely anything, including calculated values, which allow us to very quickly check the total per week, month or year of any planning counter, to obtain statistics on vast amounts of data, and to track eventual errors.” Sandrine Fisher, Skyguide planning expert and staff planner for Geneva operational staff
Solution: DELMIA Quintiq
Customer Video: How to Achieve Better Workforce Planning

Southwest became the nation's largest domestic air carrier in 2003 and maintains that ranking based on the U.S. Department of Transportation's most recent reporting of domestic originating passengers boarded. In peak travel seasons during 2019, Southwest operated more than 4,000 weekday departures among a network of 101 destinations in the United States and 10 additional countries. In early 2020, the carrier added service to Hilo, Hawaii, and Cozumel, Mexico for a total of 103 airports served. In 2019, more than 60,000 People worked to deliver exemplary Customer Service throughout the Southwest system.
“We actually realized inherent value from the tool of things we never imagined in the business case.” Bryan Sharkey Director of Ground Ops Planning, Southwest Airlines
Solution: DELMIA Quintiq
Customer Video: How to Mobilize 21,000 Employees

Transavia is a Dutch low cost airline that flies about seven million passengers to more than 90 different destinations annually. Its fleet of 35 aircraft must be utilised as efficiently as possible, thus reliable and accurate maintenance planning is regarded as one of the company’s most important goals.
Since Transavia began planning the maintenance of its aircraft with DELMIA Quintiq, it has improved operational planning efficiency and achieved higher interval utilization, which is the time between two repetitive maintenance tasks. Improving interval utilization has had two effects: it has cut costs due to the reduction in the number of aircraft maintenance technicians needed, and allowed more efficient use of the airplane parts. Transavia aimed for an interval usage improvement of 5%, for an ROI within one year. After using the solution for just two months, Transavia improved interval usage by 6%; after one year, the improvement grew to more than 10%.
"The DELMIA Quintiq planning solution enables us to optimally synchronize our maintenance planning to the flight program, thus improving our interval usage by more than 10%." Art van der Hoeven, Project Manager, Transavia
Solution: DELMIA Quintiq

Since its founding in 1984, Virgin Atlantic has become the UK’s second largest long-haul carrier in terms of passenger volume. In 2015, it carried over 5.9 million passengers to 33 destinations worldwide, including North America, the Caribbean, Africa and the Far East. 70% of its flights now serve the transatlantic market.
To offer the best passenger experience while keeping staff happy and delivering cost efficiencies, Virgin Atlantic selected DELMIA Quintiq to optimize ground staff planning at London Heathrow Airport Terminal 3, the hub of the airline’s operations. Before, Virgin Atlantic planned its terminal staff using a standalone system and spreadsheets—a method that was isolated and cumbersome. With the DELMIA Quintiq integrated planning platform, the airline now adopts an innovative demand-driven approach to staff planning – one that takes its lead from the flight schedule to ensure that enough check-in desks are opened so that passengers are served promptly, but not too many that employees are idle and costs rise.
The DELMIA Quintiq solution will also help Virgin Atlantic cut down on overtime costs by predicting shortages days in advance, and take into account employee preferences such as preferred working hours via an interactive employee portal.
"The desire to provide every Virgin Atlantic passenger with a fantastic experience drives everything we do. This is no different. With DELMIA Quintiq supporting us to improve operational efficiencies, deliver cost savings, and keep our staff happy, we'll be able to focus on innovating and creating new opportunities to serve our passengers even better." John Bell, General Manager UK Airports, Virgin Atlantic Airways
Solution: DELMIA Quintiq