User Success Engineer – ENOVIA Support
User Success Engineer – ENOVIA Support
Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a User Success Engineer – ENOVIA Support in Pune, India!
We are looking for a candidate with hands-on experience with any CAD software and preferably some exposure to PLM. We have a key mission to support our Customers globally, on Dassault Systèmes' suite of PLM Products.
Role Description & Responsibilities
• Assist Customers/Partners to troubleshoot and resolve issues involving Dassault Systèmes' suite of PLM Products
• Respond immediately in case of Customer crisis situations
• Work closely with customers and partners as the situation demands to resolve issues and ensure smooth deployment/production run
• Participate in customer calls on demand, demonstrating technical expertise and delivering enhanced value & satisfaction
• Create Knowledge capitalization content on key technical topics
• Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
• Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools
• Ensure Knowledge capitalization content creation a regular basis and spread awareness about it at every possible need and opportunity
Qualifications
• B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% throughout in all academics with NO GAPS
• 1-3 years Industry Experience with any CAD and/or PLM software
• Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
• Exposure to PLM operations and concepts is an added advantage
• Good English communication skills, both written and verbal, required
• Must be able to help Customers and the Development Team analyze and diagnose complex system problems via telephone or e-mail, and make sound judgments based on deciding priorities
• Ability to work in a fast-paced, dynamic environment
What’s in it for you
• Work in a culture of collaboration and innovation
• Ensure knowledge sharing within the team
• Able to work well in a team environment and communicate effectively with co-workers both local and remote.
Inclusion statement
다쏘시스템은 인류의 발전을 위한 촉매제 역할을 합니다. 우리는 기업과 개인에게 지속 가능한 혁신을 상상할 수 있는 협업용 가상 환경을 제공합니다. 3DEXPERIENCE 플랫폼과 애플리케이션을 통해 현실 세계의 버추얼 트윈 경험을 창출함으로써, 150여 개국의 모든 산업 분야에서 35만 명 이상의 고객에게 가치를 제공합니다. 2만 3,800여명의 열정적인 임직원이 함께하는 글로벌 커뮤니티에 참여하세요!
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