Strategic Services Account Manager

China, SH, Shanghai

정규직

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Location:

China, SH, Shanghai

Job type:

정규직

Product:

MEDIDATA

Experience level:

4 to 5 years

Posted on:

9/15/2026

Ref ID:

549929

About our Company:

Medidata: Powering Smarter Treatments and Healthier People

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.

About the Team:

You will be responsible for presenting all professional services offerings, methodologies, and support structures to both new and existing accounts, as applicable. Your role will involve proactively collaborating with sales and professional services teams to ensure customer satisfaction, focusing on delivering high-quality services and outcomes for sponsoring clients or CROs.

Additionally, you will work closely with Medidata's cross-functional and global teams to drive the adoption of Medidata solutions and grow the professional services business.

Responsibilities:

Develop a strong understanding of the company’s products and services, and leverage this knowledge to sell our consulting or other professional services, including Electronic Data Capture (EDC), Randomization and Trial Supply Management (RTSM), eCOA, Clinical Data Studio, and clinical research solutions.
Gain deep insights into local customer service needs, market dynamics, develop compelling value propositions from a service perspective, and drive sustainable business growth within the assigned territory.
Achieve assigned service sales quota by promoting relevant service offerings and driving customer adoption.
Collaborate closely with Sales, Professional Services, Operations, Legal, and other internal teams to ensure effective communication.
Maintain a strong focus on post-sales service and customer satisfaction, particularly for key accounts, by proactively addressing customer needs, following up on services issues.

Qualifications:

Typically requires 5 years related experience with a Bachelor’s degree; or 3 years with a Master’s degree or equivalent experience.
Typically requires minimum of 2 years of clinical research field working experience.
Good team collaboration and communication ability

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, life and disability insurance; paid time off; paid sick leave; Employee Assistance Program; and paid parental leaves.

Applications will be accepted on an ongoing basis until the position is filled.

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Inclusion statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

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