IT Service Operations Engineer

IT Service Operations Engineer

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering, as an IT Service Operations Engineer in Pune, India!

Role Description & Responsibilities:

In this role, you will be responsible for:

Technical Support:

• Install, configure, image, and deploy Windows 11 laptops/desktops using standard enterprise build processes.
• Perform troubleshooting related to OS performance, boot issues, BSODs, driver conflicts, Windows updates, and application compatibility.
• Configure and support local and domain user profiles, BitLocker, Secure Boot, and TPM-related settings.
• Provide basic macOS administration including device setup, OS updates, application deployment, and troubleshooting of common macOS issues.
• Support Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
• Assist in deploying security baselines and endpoint configuration policies.
• Troubleshoot basic LAN, Wi-Fi, VPN, DNS, DHCP, and proxy-related connectivity issues.
• Diagnose and replace faulty laptop/desktop components including RAM, SSD/HDD, batteries, adapters, docking stations, and peripheral devices.
• Configure and troubleshoot printers, scanners, webcams, headsets, conference room equipment, and USB devices.
• Deploy VM, VDI machines as per business requirements
• Provide technical support to executives

IT Asset Management:

• Manage the complete lifecycle of IT assets, including procurement, receiving, tagging, allocation, transfer, repair, return, retirement, and disposal.
• Maintain an accurate inventory of all IT assets, including laptops, desktops, monitors, mobile devices, peripherals, and software licenses.
• Ensure all asset information is accurately updated in the IT Asset Management (ITAM) system.
• Perform periodic physical asset verification and reconcile inventory discrepancies.
• Monitor software license usage and ensure compliance with licensing agreements.
• Generate periodic reports on asset inventory, utilization, lifecycle status, and compliance.
• Coordinate with procurement, finance, vendors, and internal IT teams for asset-related activities.
• Support internal and external IT asset audits by maintaining complete documentation and records.
• Track warranty status, ensure timely renewal of IT asset warranty contracts, software maintenance renewals
• Maintain adequate stock levels of standard IT hardware and accessories.
• Coordinate hardware repairs and warranty replacements with OEM vendors.
• Support employee onboarding, transfers, and offboarding activities by ensuring timely allocation and recovery of IT assets.
• Maintain proper documentation of asset movements and operational activities.
• Ensure secure storage, handling, and disposal of IT equipment in accordance with organizational security policies.