Implementation Consultant (Medidata Rave)

Senior Implementation Consultant

Senior Implementation Consultants (SICs) help ensure that Medidata’s software applications are implemented or enabled in accordance with Medidata standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices. SICs also consult with our clients, provide guidance and make suggestions on how to best implement Medidata’s software to provide the most value.

Role description & responsibilities

You will be part of the Professional Services team. You will need to prove ability to lead configuration or enablement of customers on Medidata software to translate customer needs and meet customer requirements.

• The candidate must have experience in setting up studies in the Rave database, including independently building Forms and Edit Checks (EC). They should also adhere to and be able to educate others on best practices for implementing Medidata’s software.

•The candidate must have client-facing experience and the ability to manage client interactions efficiently, ensuring smooth communication, issue resolution, and strong relationship-building.

•The candidate must have hands-on experience in Migration and Quick Publish activities within the Rave database.

• Author, adapt, or agree on specifications based upon complex client requirements. This can include functional test cases for use in configuring and developing solutions in Medidata’s suite of products, as well as in custom integrations.

• Support less experienced team members with client engagements, being accountable for quality of delivery.

• Support developers and other cross-functional departments during the configuration or implementation of specifications.

• Support cross-functional departments with issue resolution.

• Delivery of in-person/remote client workshops.

• Proven ability to work to Project Management timelines and budgets, ensuring timely completion of deliverables within the agreed scope of work.

• Proven ability to support customers during enablement or implementation of our software by answering questions, resolving configuration or UAT issues, and providing guidance on software usage.

Adhere to industry data collection and handling standards to ensure consistency and facilitate downstream processing (e.g. QC testing).

• Communicate status reports to stakeholders on both client and internal projects.

• Lead internal initiatives, e.g., process improvement, product improvement, identifying best practices and developing workshop materials.

• Comply with and enforce Medidata Standard Operating Procedures, processes and policies.

• Assist in the scheduling of professional services resources and ensure timely completion of deliverables.

• Support Training Group in preparation of course materials and delivery of courses both internally and externally as needed.

• Support third party vendors with integration and/or data transfer efforts.

• Own multiple, complex customer facing projects or engagements.

• Ability to support platform implementations or enablement projects.

• Deep knowledge and experience in one product or solution, or, significant relevant experience in a group of products/solutions.

• Mentor/Train ICs, AICs or new employees.

• Support management in achievement of business objectives outside of client deliverables.

Competencies:

•Expert industry knowledge of Clinical Trial processes, specifically as they relate to data collection, standards, management, and preparation for statistical analysis

• Strong understanding of those associated specifications, and ability to translate them into clinical systems solutions.

• Ability to work with technical R&D staff and translate new software features into real world examples

• Knowledge of computer usage in a web-based environment

• Ability to absorb and apply new information quickly

• Ability to think logically to solve complex problems

• Solid analytical and technical skills with regard to software applications

• Demonstrated strong collaboration and team-building skills

• Excellent verbal and written communication skills

• Strong organizational and time management skills

• Self-motivated, able to assume responsibility and work autonomously in a professional manner

• Experience of working to Standard Operating Procedures

• Highly adaptable to changing business needs and product landscapes, maintaining a positive outlook and inspiring/motivating others

• Willing to travel to office locations and customer engagements